Complaint Review: Assure Proteccion Plan (third Party Of Service From Circuit City) - Nationwide

I pay almost $2,000.00 to protection plan to circuit city now is out business but they write to me if some thing happen with circuit city the company assure is a third party who will fix your equipment. Now I call and they say i have your claim and some body call you back in 14 days after this time I call back ans say the same. also I have chat conversation whit them is the next:

> Your representative has arrived. 1/14/09

Ray: Thank you for contacting Circuit City Advantage Chat Support, my name is Ray. Can I get your phone number used for your extended warranty please

alex: xx

Ray: Sorry to hear you're having trouble. Can you please verify the name and address that are on the contract?

alex: xx also my recibit # is 03866917

Ray: This call center has always supported Circuit City extended warranties for computers, digital cameras, and computer related products. We are working to establish processes for supporting and servicing other products such as camcorders, car stereos, and smaller television sets. We appreciate your patience during this time and assure you that your product is covered. I have created an incident in our system. Someone will call you back within 10 business days. We expect to have access to your contract and the ability to provide service at that time. Once again, we appreciate your patience and understanding.

alex: please I have another number my mobil is xx

Ray: Here is your case number. It is 12786432, the next time you call or chat with us you can give this number to the technician and it will pull your equipment up in the system faster so we can assist you quickly. Is there anything else I can assist you with today?

Ray: I have the contract located.

alex: ok only please take a note of my other number xx an i realy apreciate your time

alex: also I have to wait until they call me?

Ray: Yes. They will contact you. Thank you for choosing Circuit City Advantage Chat Support. Please return to www.cityassure.com/ra for future support needs. After you close this window, you will be directed to a brief 'Customer Survey'. We would appreciate if you took the time to complete the survey. Have a good day!

alex: tks

I call 11 day's and this happen

Live CHAT 1/26/09 Wednesday

Your representative has arrived.

Rebecca T: Thank you for contacting Circuit City Advantage Chat Support, my name is Rebecca Can I get your phone number used for your extended warranty please?

alex: Jacqueline Bochantin

alex: xx

Rebecca T: Thank you. I am sorry for the delay. One moment please.

alex: k

Rebecca T: I am sorry for the delay. What is the address listed under the wararnty please?

alex: xx

alex: Garden Grove, CA 92840

Rebecca T: Thank you. What is the make and model of the unit please?

alex: Polk Soundbar

Rebecca T: Thank you. I am sorry to hear about the unit. What seems to be the issue today?

alex: receipt #.. 40703866917

alex: Well i called Jan 12

alex: they gave me a claim number for the sound bar

alex: the claim number is 12786432 and they told me they would contact me in ten days.

Rebecca T: Okay. Let me take a look into the case one moment please.

alex: I never received a call and i called back on January 24th and gave me this number... 18008712671. they told me this number was gonna be workin on FEBUARY 3rd. I called but no one answers it. I need to know who can help me and how i can send the Soundbar in. I understand that u guys have a set location for the tvs, laptops and camaras, but i know there isnt a place for home theaters and amplifiers. its been way too long, and no one seems to know where and how to help me.

Rebecca T: Okay, I show this case went to our warranty group. It shows its still under review. Someone will be calling you to discuss what to do with the unit. I do apologize for the inconvience.

alex: I also have a Receiver (ONKYO) that is not working, and this is the claim number 12814100.

Rebecca T: Your incident number is 1278643.

alex: so wat are my steps from here? Do i just wait for someone to call me?

Rebecca T: Yes.

Rebecca T: someone will be ocntacting you. It may take up to 14 bussiness days.

alex: hold on

Rebecca T: The issue here is we are in transition to get your product taken care of.

alex: ok

alex: thank u.

Rebecca T: Thank you for choosing Circuit City Advantage Chat Support. Please return to www.cityassure.com/ra for future support needs. After you close this window, you will be directed to a brief 'Customer Survey'. We would appreciate if you took the time to complete the survey.

Rebecca T: Have a good day!

alex: do u have a number i can reach

ALEX

(((ROR redacted)))

Garden Grove CA

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Alex

garden grove, California

U.S.A.

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