- Report: #1474851
Complaint Review: Assurance Wireless - Charleston Illinois
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Author Confirmed
Why?
Assurance Wireless
P.O. Box 5040 Charleston, 61920-9907 Illinois, United States
Phone:
888-321-5880
Web:
www.assurancewireless.com
Categories:
Business Rating:
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Assurance Wireless Registered for Assurance Wireless California Lifeline mobile phone with an Outdoor Vendor Employee name Tyler, located on 7th Santa Clara Street, San Jose, CA, on February 28, 2019 between 11:00 am - 11:15 am. Registered for California Lifeline mobile phone with an Outdoor Vendor Employee name Tyler, located on 7th Santa Clara Street, San Jose, CA, on February 28, 2019 between 11:00 am - 11:15 am. Stole My New Account! Charleston Illinois
Employee Tyler wrote down my new mobile phone number 650-533-**** and new account security PIN (((REDACTED))) or (((REDACTED))) immediately after qualifying for a new California Lifeline mobile phone. Shortly afterwards, the new account security PIN didn't work for signing into my new Assurance Wireless online account!
Customer service couldn't find my new account using neither security PINs written by employee Tyler! I was suspiciously texted a new account security PIN (((REDACTED))), which located my new Assurance Wireless database record account and successfully signed me into my new Assurance Wireless online account!
What happened to the first account security PIN written down by Assurance Wireless employee Tyler? I've signed into my online account today using (((REDACTED))), and was immediately met with a message saying I need to "renew my account!" This is a lie, identity theft and fraud, because I'm not a current California Lifeline customer!
I've not received the pink envelope nor The California Lifeline application number and PIN for this order!
