- Report: #1430213
Complaint Review: Ashworth College in Norcross GA - Chat representative - Hood River Oregon
Reported By:
Anastasia -
Hood River, Oregon, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Ashworth College in Norcross GA - Chat representative
Hood River, 97031 Oregon, United States
Phone:
5413994471
Web:
www.ashworthcollege.edu
Categories:
Business Rating:
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Ashworth College in Norcross Georgia - Chat representative Horrible technical support/ refusal to send information Hood River Oregon
I normally don't do this -- I don't complain or report people. But I am concered with the quality of service here.
I recently graduated a certificate program in veterinary assisting. I began looking into colleges to obtain my degree as a certified veterinary technician. I found Ashworth back in October.
I have been requesting information for at least five months. They have a veterinary tech program page, I found that. I looked at it. Normally a college sends you information about a program when you request it. Colleges prepare that kind of stuff as a sort of advertisement. Whomever you chat with to get help, they don't help. I seem to get a "Diamond" character and they, in a way refused to send me information, and when I called them out, they back tracked and said that the information online was better. Maybe so, but don't refuse. "I sent you the link." After stating that I've requested information several times, they finally stated that "You'll have to wait until it is sent to you."
The really concerning thing? When you piss them off, they IGNORE you. I am not kidding you. The rep will NOT respond. So inappropriate.
Seriously guys? Seriously?
I've been to college fairs and even the tiniest of colleges still have informative pamphlets pertaining to the program of your choosing. Why don'y you, Ashworth? Diamond? Well?? Invest in some.
Dearest Diamond,
Please send me my information. Don't refuse. It's poor, poor costumer service. You have a lot to learn in the realm of customer service and dealing with potential students.
Best,
Concerned Not-So-Potential Student
Because of this, they have lost my business. Good luck to other potential students. Be careful with this college.
