Complaint Review: Ashley homestore - Linden New Jersey

I ordered my furniture November 15th, 2017 at the ashley home store in person in Linden new jersey. I was told that I would have to wait a month for delivery so me and my wife agreed to wait.. The original date for delivery december 22nd we got a call saying only a few items would be able to be delivered and the rest of our things would be expected the first week of january, we got a call saying january 7th they will send the rest of our things.. we ended up getting a call a few days prior saying they will have to reshedule for january 19th...

Well on january 18th we got a phone call at 10 PM the day before the delivery saying our items can't be located and that they would follow up on monday and get a phone call.. We waited and did not get a phone call... I went to the store personally to express my concerns and asked for a refund and they refused to give it to me... I told them i wanted to return the furniture they delievered december 22nd since i did not have a complete living room set.. The manager told me the set we ordered is completely sold out and it won't be available after february 24th!!! Now it is January 27, 2018 and they have canceled their deliveries 3 times!!! I still am waiting for my living room set and had to cancel my Christmas party and my New Year's party due to Ashley furniture canceling their delivery several times... I tried calling customer service several times to complain I can't get through to anybody. Nobody's giving me an answer on where my furniture is located and that they do not ave delivery trucks to deliver the furniture .. I've been waiting for my furniture for over two months now...I was supposed to get a call on Monday, January 22 for my next delivery day mind you this would've been my fourth delivery and I have not heard from anybody from customer service. I paid all the money upfront and did not finance my furniture and I'm going through hell.

Ashley home store you shouldn't be treating your customers like that especially if they made such a large purchase. I went to the store and asked for a refund , The store took my original reciept of purcase and refused to give me a copy of it. They also refused to give me a refund for furniture i never recieved , ashleys only did a partial devilery end tables and my coffe table and i got my single chair and my ottoman I asked the store if they can come pick up the furniture from my home that was part of the living room set since they can't provide me the complete set , they said they do not know when they would be able to send out a truck to pick up the furniture. I offered to bring back the furniture from my home so i can get a refund for the complete set , they said they would not accept the furniture that they will have to have the company give us a call to pick it up. they have not been in touch they are completely ignoring me and refuse to hep me .The people are the store in linden are no help at all , no one wants to give me answers and they took away my paperwork from my original order , I told them i am entitled to that paper work they constantly refused and told me in order to cancel an order they need all the original paperwork and that i was not allowed to have any copies of it they took my receipt refused to give me a copy!! ..

Can someone please help me and my wife we are being treated very unfairly.. We want to just get our money back and send back the furniture that was sent in our partial order because we do not have a complete living rom set!!!