- Report: #1315581
Complaint Review: Ashley Homestore Newington CT (Owner: Bob Ahern) - Newington Connecticut
Reported By:
VICTM of Ashley Homestore Newington CT -
23 Parker Hill Road, Connecticut, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ashley Homestore Newington CT (Owner: Bob Ahern)
************** Newington, 06419 Connecticut, USA
Phone:
860-436-3630
Web:
https://www.ashleyfurniturehomestore.com
Categories:
Business Rating:
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Ashley Homestore Newington CT (Owner: Bob Ahern) Ashley Homestore Is Incompetent and Dishonest. They Makes Trump University Look Reputable!!!!! Newington Connecticut
Re: Ashley Homestore in Newington CT. June 2016.
In addition to many home decor items costing over a thousand dollars, I purchased two (2) loveseats totaling $1,626.83 which should have been identical (Hariston Shitake 2550035). One incorrect loveseat was delivered (a Harahan Linen 3570135).
I called Ashley Homestore the same day of delivery and was told it would be taken care of and they'd call me back. They NEVER called back, despite my four phone calls over a two week period! Every time I called, they kept apologizing and said person X would call me back, but they never did. Finally on the fifth call, they told me it was my fault because I initialed paperwork pushed in front of me during payment.
The mistake occurred because of the salesperson "Jonathan" who was spastic and completely incompetent. For example, while shopping for many multiple home decor items, i brought items to a side counter while I continued to shop (because they don't have carts). When I returned Jonathan had already wrapped and bagged everything but I had never indicated I was finished or that the items were ‘final’ (yes, that’s weired!). In fact most of those items were not purchased as other home décor items were selected by me in their place. ‘Jonathan’ did the same thing regarding the incorrect loveseat (not the wrapping part). The incorrect loveseat was actually the first one I expressed ‘interest’ in, but then I switched and wanted two of the 'shitake'. Spastic Jonathan said he had already started writing up the order, but would correct it – he apparently never did.
This store is shameful in their practices and their customer service is horrible. Every time I asked to speak with a manager, I was given the run-around. The owner Bob Ahern refuses to return phone call because apparently he is too busy to engage a dissatisfied customer. This store has only been open for a few months. Take my advice and shop elsewhere. Bob Ahern and Ashley Homestore of Newington CT makes Donald Trump’s Trump University look reputable! RUN from this store!
Frank
