- Report: #1517199
Complaint Review: Ashley furniture - Palmdale California
Reported By:
Mili -
Littlerock, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Ashley furniture
39626 10th st w Palmdale, 93551 California, United States
Web:
N/A
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Ashley furniture Ashley Homestore Buy elsewhere!!! Palmdale California
I spent over $1,800 on a mattress, box spring, and frame on 12/20/21 and got subpar merchandise that broke after only 3 days! In person, their technicians would tell me it was a manufacturer’s defect but customer service would tell me otherwise and say nothing could be done (no repairs/replacements). Their salespeople are pushy and dishonest. I was told I couldn’t just purchase one item (mattress), that all three HAD to be purchased as a package or it’d void the warranty...why then was the broken furniture not covered under the warranty after only 3 days of delivery??? For months, I called and all I got was "we’ll call you.” Luckily, I found Facebook group "AF Home Store Complaints Issues Advocacy And Resources LLC" and got help. Ashley is actually communicating with me now and a resolution is currently in the works. *fingers crossed* Maybe I should have been thankful I got all this at a bargain...almost half off per the salesperson...what a great deal for crappy furniture!!!
