- Report: #39099
Complaint Review: Ascentive - Philadelphia Pennsylvania
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Ascentive
201 Spring Garden St Philadelphia, 19123 Pennsylvania, U.S.A.
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Ascentive ripoff false promises Philadelphia Pennsylvania
I sent an email asking for a refund. I was unable to download the program .. paid $39.95 on November 12 the charge was entered on my Discover Card. Now I don't want it and still unable to download it. It is a toll call to speak to a representative .. so finally sent an email requesting a refund! I still desire a refund .. too much to do to contact the company.
Jerre
Perry, Georgia
U.S.A.
Jerre
Perry, Georgia
U.S.A.
1 Updates & Rebuttals
Martin
Phila,Pennsylvania,
U.S.A.
Customer Contacted Us to redownload and never again
#2UPDATE Employee
Thu, February 06, 2003
This customer emailed us requesting to redownload their software. They sent the email on Oct. 23, 2002, we replied on Oct. 24, 2002 (see email below). They obviously downloaded the software because they logged into the software for the first time on Oct. 26, 2002. We would be more than happy to provide you with the access logs from our web site for this customer to show that they were actively using the software (which they would not have been able to do if the software was not downloaded and installed).
The customer also claims it is too much to contact us. Go to www.ascentive.com, click on "Support." Click on "Enter Support Center." Click on "Email Us." This option is available all day, every day.
Date: Thu, 24 Oct 2002 20:37:19 -0000
From: Agent John D
