- Report: #66689
Complaint Review: Ascentive - Philadelphia Pennsylvania
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Author Not Confirmed
Why?
Ascentive
201 Spring Garden St Philadelphia, 19123 Pennsylvania, U.S.A.
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Tell us has your experience with this business or person been good?
Ascentive ripoff charged my credit card without my knowledge, Free trial of Active Speed not quite FREE! Philadelphia Pennsylvania
Apparently sometime last summer I signed up for a free trial of Active Speed offer and a few days after I cancelled it because it didn't do a thing for my internet speed. I know I canceled before the trial period was up; but my credit card was charged anyway, I had no way to contact them so I just let it pass as a lesson learned.
Now, here it's a year later and again the card has been charged, I did receive a notice in the email that Ascentive had billed me again. I wrote several emails to them and have not received any response. I ask for whatever it takes to get my account cancelled. Please send it as soon as possible. I do not intend to pay for this charge again. They are not authorized to place a charge on a bill without prior knowledge.
Virginia
Florence, Arizona
U.S.A.
Now, here it's a year later and again the card has been charged, I did receive a notice in the email that Ascentive had billed me again. I wrote several emails to them and have not received any response. I ask for whatever it takes to get my account cancelled. Please send it as soon as possible. I do not intend to pay for this charge again. They are not authorized to place a charge on a bill without prior knowledge.
Virginia
Florence, Arizona
U.S.A.
4 Updates & Rebuttals
Martin
Phila,Pennsylvania,
U.S.A.
This customer was promptly responded to and refunded
#2UPDATE Employee
Tue, September 30, 2003
We responded to this customer promptly when she emailed us. The only delay in response was her failing to include any contact information in her initial email. Her account was immediately credited when we received the proper information from her to locate her account.
Martin
Phila,Pennsylvania,
U.S.A.
This customer was promptly responded to and refunded
#3UPDATE Employee
Tue, September 30, 2003
We responded to this customer promptly when she emailed us. The only delay in response was her failing to include any contact information in her initial email. Her account was immediately credited when we received the proper information from her to locate her account.
Martin
Phila,Pennsylvania,
U.S.A.
This customer was promptly responded to and refunded
#4UPDATE Employee
Tue, September 30, 2003
We responded to this customer promptly when she emailed us. The only delay in response was her failing to include any contact information in her initial email. Her account was immediately credited when we received the proper information from her to locate her account.
Martin
Phila,Pennsylvania,
U.S.A.
This customer was promptly responded to and refunded
#5UPDATE Employee
Tue, September 30, 2003
We responded to this customer promptly when she emailed us. The only delay in response was her failing to include any contact information in her initial email. Her account was immediately credited when we received the proper information from her to locate her account.
