- Report: #68610
Complaint Review: Ascentive - Philadelphia Pennsylvania
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Ascentive
www.ascentive.com/cgi-bin/click/ super/products/SpeedPak.html Philadelphia, 19123 Pennsylvania, U.S.A.
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Ascentive, L.L.C. ripoff: took my money, did not provide software, did not answer emails Philadelphia Pennsylvania
Took my money, did not provide the software I bought, would not answer my emails, could not be reached by phone. Ripped me off. Chat service is down and much of what is said on Ascentive website is not true.
Kimball
Phoenix, Arizona
U.S.A.
Kimball
Phoenix, Arizona
U.S.A.
1 Updates & Rebuttals
Sam
Philadelphia,Pennsylvania,
U.S.A.
Customer was sent replies to their concerns - EDitor's Comment below this REBUTTAL
#2UPDATE Employee
Mon, October 13, 2003
This is the third time I am writing a rebuttal. Why did Ripoffreports.com not post the first two? Anyways, I have searched and found the customer in question's account and email history. I had found that the customer did send in email concerns (four of them) in less than 24 hours after ordering software. Due to our volume, we inform customers that their responses may be delayed, but an answer would be received within 36 hours. In checking her email history, I show that her questions were in deed answered within 36 hours. Also, she was ordering software that was charged automatically (Like purchasing something in a store) and that she had a 30 day, money back, 100% FULL refund guarantee if she was not satisfied. Our software is something the customer must manually download from our website, the download does not start automatically. I checked the customer's account information and found she was sent a copy of her receipt (Everything needed to download) and a copy of her order confirmation in which there were links on where she could download her software. We appologize for not replying sooner, however all the emails we receive are answered in the order they come in. Should the customer have any further concerns, we will be happy to answer them.
