- Report: #69830
Complaint Review: Ascentive - Philadelphia Pennsylvania
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Author Not Confirmed
Why?
Ascentive
201 Spring Garden St Philadelphia, 19123 Pennsylvania, U.S.A.
Phone:
215-320-6000
Web:
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Ascentive, Active Speed RIP OFF!!! PREVARICATORS, FALSE ADVERTISING Philadelphia Pennsylvania
Only after reading the rip-off reports, did I realize I had been had. Ascentive charged my credit card, immediately, rather than 30 day guaranteed trial period. I cancelled well within the trial period, as their service is useless and constipates your computer!
The only alternative is to ask your credit card company to nullify the charges. Fortunately, I documented EVERY communique', which your credit card company will require.
These folks are very unscrupulous! WeatherBug advertises for them and it would be helpful to complain to them, also!
Good Luck with YOUR complaint!!
Andy
East Wenatchee, Washington
U.S.A.
The only alternative is to ask your credit card company to nullify the charges. Fortunately, I documented EVERY communique', which your credit card company will require.
These folks are very unscrupulous! WeatherBug advertises for them and it would be helpful to complain to them, also!
Good Luck with YOUR complaint!!
Andy
East Wenatchee, Washington
U.S.A.
1 Updates & Rebuttals
Sam
Philadelphia,Pennsylvania,
U.S.A.
Customer was offered refund, we bent the rules
#2UPDATE Employee
Fri, October 24, 2003
Hello,
I have looked at the customer in question's account and email history.
Customer in question started their free trial on September 9th, 2003.
They were billed on October 10th, 2003, 30 days later.
All customers are provided with the terms, one of which states that if they do not cancel within their trial period, they will be charged.
In looking at the customer's email history, I found that the customer did indeed contact us before his trial period, however, they were about problems with installation. They were answered.
The first email wanting to cancel was recorded in our server on October 12th, 2003. That is two (2) days after their free trial had ended.
Because of the this the customer was offered a partial refund, we bent the rules for this person because they were having difficulty and it would be wrong to charge them the full amount, however they agreed to the terms.
The partial, pro-rated refund required that the customer only pay $9.95, and we would refund the rest. However, this customer stated in numerous emails that he couldn't find our address to send it to us.
Our mailing is clearly printed on the refund form that was sent to him (A link in the email), it is also on his receipt, and on our webpage:
www.ascentive.com click "Contact us"
He was claiming that we were not providing him with an address. When we stated where our address was (Also including our fax number) he replied that he had posted a complaint on here:
>>From: "Andy xxxxx"
