- Report: #37906
Complaint Review: Ascentive - Internet
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Ascentive
www.ascentive.com Internet, U.S.A.
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Ascentive lied to me deceptive company dirty ripoff dogs liars SOB's Internet
I tried to contact them via telephone and got an unendeding press this # for whatever. I sent them an email and they responded to say that they were sorry I was canceling and would I like to reconsider or try again. They said they would cancel my "subscription" immediately. Here I am about a week later and the charge is still on my credit card account. I am frustrated and will tell everyone I know not to "try" out the ascentive speed booster or whatever it is called !!!!!!
Corliss
Lower Lake, Arizona
U.S.A.
Corliss
Lower Lake, Arizona
U.S.A.
1 Updates & Rebuttals
Martin
Phila,Pennsylvania,
U.S.A.
We provided her with the information to cancel, she failed to follow through
#2UPDATE Employee
Thu, December 12, 2002
Hi,
*Please read entire email completely for cancellation instructions.
Thank you for writing to Ascentive. We're sorry to hear that you are unhappy with your service and would appreciate once last chance to help you get your software working just the way you want it! If that sounds good to you, please send us a description of the issue and we'll be happy to help.
Most answers to problems, as well as special usage tips and guides, can be found at our support center, but feel free to let us know what the problem is if you are unable to find your answer in those resources.
If you have already contacted us about this particular issue, just let us know that it has not yet been resolved -- we'll be thrilled that you're giving us one last chance!
To electronically authorize your cancellation, please go to the following site and fill out the cancellation form:
[LINK PROVIDED IN ORIGINAL EMAIL]
We will email you a confirmation upon cancellation. Please note, your subscription will not be cancelled until the form is completed (you will be responsible for any charges due on or before the day you fill out your cancellation form).
Warning: Canceling your subscription will invalidate your user name and password - you will no longer be able to access and use the software! In addition, if you are an ActiveSpeed subscriber, you will lose your ActiveSpeed performance advantage. In ActivePrivacy, you will no longer be able to protect your system with your updated and customized privacy protection.
Sincerely,
Ascentive Support (Fraud)
www.ascentive.com
