- Report: #51851
Complaint Review: Ascentive Software - Philadelphia Pennsylvania
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Author Not Confirmed
Why?
Ascentive Software
201 Springs Garden St Philadelphia, 19123 Pennsylvania, U.S.A.
Phone:
215-320 6000
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Ascentive Software Deceptive practices, Will not aknowlege cancellation request even on the same day down load was done, would not deliver confirmation of cancellation Philadelphia Pennsylvania
I downloaded ActiveSpeed internet accelerator...It crashed my system completely, on the same day I requested that my subscription be canceled! I never used the product!! I sent a second email asking for confirmation of cancellation. I recieved an email stating I should give it a chance, I returned email saying NO! SEnt 3rd email requesting cancellation conirmation , no reply! sent a 4th no reply!Today I recieved an email that they had charged my card ???I had canceled on the same day that I downloaded the program, This is the kind of thing that will be the downfall of a lot of honest companies, I have also contacted my attorney!
Jim
Milford, Ohio
U.S.A.
Jim
Milford, Ohio
U.S.A.
1 Updates & Rebuttals
Martin
Phila,Pennsylvania,
U.S.A.
This Customer Was Not Charged
#2UPDATE Employee
Mon, April 14, 2003
This customer's card was never charged. We cancelled the order when we received his cancellation email and did not charge him.
