- Report: #179027
Complaint Review: ASAP Motors - Houston Texas
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ASAP Motors
6432 Cunningham Road Houston, 77041 Texas, U.S.A.
Phone:
888-221-1440
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ASAP Motors and Parts Systems - Asapmotors.com ripoff High Quality European and Japanese Lied too about shipping delays bad motor replacement motor and 1 year warranty CHEATS CHEATS CHEATS Houston Texas
*Author of original report: Update
*Author of original report: Update
*Author of original report: Update
*Author of original report: Update
*Consumer Suggestion: GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
*Consumer Suggestion: GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
*Consumer Suggestion: GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
*Consumer Suggestion: GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
*UPDATE EX-employee responds: You've got it wrong --
*UPDATE Employee: Willing to Accept Motor Back
*Author of original report: Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
*Author of original report: Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
*Author of original report: Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
*Author of original report: Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
*Consumer Comment: ASAP got me too
*Consumer Comment: ASAP got me too
*Consumer Comment: ASAP got me too
*Consumer Comment: ASAP got me too
*UPDATE EX-employee responds: ASAP MOTORS IS NOW APOLLO ENGINES !!! BEWARE
It all started with the first email contact on 1/25/06 from Dina:
"We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping. The cost of the engine is . It has a 90 day warranty,unlimited miles. If you have any questions, please do not hesitate to ask."
***********
I called ASAP Motors to reserve said engine from above. Was told engine had 45,000 miles and was priced at $995.00. They had another engine around 80,000 miles for a little cheaper, but I decided to go with the younger engine. I also queried about extended warranties. They said they had a 6 month extended warranty for around $160-180. I mentioned that I found a similar engine for about the same price, but they offered a 1 year warranty. If they would do that for me, I would be happy to continue business with them. They offered me the 1 year for $299.00. This brought my total purchase, not including shipping, to $1,299.00.
I gave them my Checking Account information over the phone to place a $50.00 deposit on the engine.
The very next day, I called ASAP Motors on 2/3/06 to make payment on the engine and give shipping address and information. I was informed that the engine should arrive in about a week.
On Tuesday 2/14/06, I receive a call from my Auto Repair shop asking when the engine would arrive. They were running low on storage space and repair bays. I informed them that I would contact ASAP Motors to find out when the engine will arrive.
On Wednesday 2/15/06, I called to get the status of the shipping. I spoke with the shipping manager who actually said, Oh, it seems we forgot to send the engine out. We have been very busy around here. I will make sure personally, the engine ships out today. I agreed to this and contacted the Auto Repair shop to inform them of this. I assured them the engine would arrive shortly.
On Monday 2/20/06, I called the Auto Repair shop to verify the arrival of my engine it still has not arrived. I contacted ASAP Motors again to get the status on my order. The person I spoke with gave me their shipping company contact info and the tracking number. I called them. To my surprise, I was informed by the shipping company, they JUST picked up my engine that very same day, Monday 2/20/06. I had to extend my car rental 2 additional weeks (another $400.00) because someone at ASAP forgot to send my purchase. I wanted some form of a discount for waiting so long. So I called ASAP Motors back
Still not satisfied, I asked to speak with a manager or supervisor. While on the phone with the supervisor, I explained my whole experience with his company from 2/3/06 to current day and the extra expenses I had. I did not mention what the shipping manager said (that he forgot) to see what the manager would say
He assured me that 50% of the delivery would be covered AND told me why there were so many delays, he claimed:
The original engine with 45,000 miles was tested and they found that it had 5% of leakage. If any motor has 5% leakage or more, they do not ship or sell it. Instead of shipping a faulty engine, they wanted to be sure I got something reliable, so in place of my 45,000 mile engine, was a younger, better 27,000 mile engine. They said this one was tested and passed.
I figured that even with all the delays, ending up with an even lower mileage engine would be worth the wait and extra $400.00.
Tuesday 2/28/06, engine finally arrives, covered in oil stains and leaking oil through almost every gasket, corroded - just a plain mess. This was far from what I expected to get after talking to the manager and even from the original 45,000 mile motor. Nothing like what Dina had advertised in her first contact email (We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping.).
The shop had determined that the engine is not a 27,000 mile motor based on external and internal corrosion, stains and left over repair puddy from replacing a part. I asked the experienced mechanic how many miles would he estimate the engine has based on the physical condition, he replied Maybe about 60,000. They had recommended that I acquire the VIN number of the vehicle it came from to check the CarFax history.
I contacted ASAP Motors for this information, they claimed they do not have access to those records and are not able to supply me with a VIN number. So, I requested the proper paper work and receipts for my purchase giving me the certified information and state of the engine purchased. They took my fax number and said they would fax it.
I then asked the shipping manager; I just wanted to confirm, what was the mileage on the engine suppose to be again? I knew the answer, but I wanted to know if the other person was aware. He responded, Yes sir, 59,000. I mentioned to the shipping manager immediately after he said 59,000; Um, that's the wrong engine. He paused, before asking what I ordered. I explained to him that I was told I would receive a 45,000 mile 2.4L VIN T engine for $995.00. Then he said, it doesn't matter, they are all the same price. I notified him that is not the case as the very first contact and quoted me several different engines each with different costs based on mileage and condition AND everyone asks what were you quoted (if it was all one price, then why would everyone ask this?). I requested that ASAP Motors fax me the requested information and I would get back to them.
Now 2 hours later, still waiting on the fax, I called ASAP Motors to get the status on the requested fax. Finally, I spoke with someone who explained to me that they were short staffed today and are working as quickly as they can. Trying to be patient, I waited on hold for a few more minutes. I asked about the fax that I was suppose to receive, the person on the other end had said it should arrive soon. I told him to give his manager my name and number to contact as soon as possible I want a full refund.
Based on the initial email contact, I did not receive what I was told I was purchasing. After voicing myself to the company, they are refusing a full 100% refund. They want to charge a 20% restocking fee. I refuse to pay a $200 or more restocking fee for never receiving what I originally ordered.
2/28/06 3:00 PM EST Spoke to Dina, General Manager. At this point, I was furious with all the different run around stories I was getting. I told Dina that I wanted a FULL 100% refund. She asked why, I started to explain my situation and she asked me to calm down. I apologized and expressed that I am very upset, I am over $1300.00 (remember rental car fees) in the hole and have been getting nothing but stories to explain why my engine arrived so late and now why it is not in the condition as promised. I also mentioned the $299.00 for the 1 year extended warranty this was the last straw she said; We do not offer a 1 year warranty. I expressed that one of her employees is not aware of this and I was told that I would get a 1 year warranty with unlimited mileage for $299.00.
I included that the engine I was suppose to receive was to be a 45,000 mile motor, not 59,000. Also noted what the experienced mechanic at my repair shop pointed out and how I was suppose to receive a 27K engine due to a failed test of 5% leakage on the 45,000 mile engine. She then stated that I purchased a 45,000 50,000 mile motor. Then I had explained to her that I was reassured the motor had 45,000 miles and that I was never told 45,000 50,000. Even if this were suppose to be 45,000 50,000 the motor has 59,000. She said they would have to get the engine back, inspect it to determine weather or not my claims are true. I wanted her to guarantee that if I send the motor back, I will get a refund she said she could not do that.
I requested the required forms so that I can initiate the return (ROA) and full refund, then I was placed on hold. To prevent from erupting any further, I just hung up the phone and will verify the ROA forms are sent on 3/1/06.
Wednesday 3/1/06, contacted ASAP Motors requesting the ROA documents again. Spoke with person who said they would fax it today. Person took my work fax number.
5 Hours later still no fax. Called ASAP back again, spoke with Scott who transferred me to warranty department. Dina answered, I simply asked about the ROA document and that I had been waiting since yesterday to send motor back. She transferred me to someone else. I explained myself again and was placed on hold. Person picked up, asked again, why I wanted to return the engine. So, I briefly explained again. The man on the phone said he would fax it. I firmly requested they send the fax immediately as I have been waiting for the documents for over 24 hours. He said they would arrive today, Wednesday 3/1/06.
************
ASAP Motors has been nothing but a nightmare to deal with. Aside from the lies, deceptions and all this while over Federal Air ways as well as shipping a product across state lines with receipts that do not include proof of warranty information.
I want a full refund from this thieving company, who has sent me further in debt from having to purchase extended car rentals. If I had gone through another provider, I would have my car back by now. STAY AWAY! ALL THESE SIMILAR COMPLAINTS CAN'T BE WRONG!
Phil
Fredericksburg, Virginia
U.S.A.
"We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping. The cost of the engine is . It has a 90 day warranty,unlimited miles. If you have any questions, please do not hesitate to ask."
***********
I called ASAP Motors to reserve said engine from above. Was told engine had 45,000 miles and was priced at $995.00. They had another engine around 80,000 miles for a little cheaper, but I decided to go with the younger engine. I also queried about extended warranties. They said they had a 6 month extended warranty for around $160-180. I mentioned that I found a similar engine for about the same price, but they offered a 1 year warranty. If they would do that for me, I would be happy to continue business with them. They offered me the 1 year for $299.00. This brought my total purchase, not including shipping, to $1,299.00.
I gave them my Checking Account information over the phone to place a $50.00 deposit on the engine.
The very next day, I called ASAP Motors on 2/3/06 to make payment on the engine and give shipping address and information. I was informed that the engine should arrive in about a week.
On Tuesday 2/14/06, I receive a call from my Auto Repair shop asking when the engine would arrive. They were running low on storage space and repair bays. I informed them that I would contact ASAP Motors to find out when the engine will arrive.
On Wednesday 2/15/06, I called to get the status of the shipping. I spoke with the shipping manager who actually said, Oh, it seems we forgot to send the engine out. We have been very busy around here. I will make sure personally, the engine ships out today. I agreed to this and contacted the Auto Repair shop to inform them of this. I assured them the engine would arrive shortly.
On Monday 2/20/06, I called the Auto Repair shop to verify the arrival of my engine it still has not arrived. I contacted ASAP Motors again to get the status on my order. The person I spoke with gave me their shipping company contact info and the tracking number. I called them. To my surprise, I was informed by the shipping company, they JUST picked up my engine that very same day, Monday 2/20/06. I had to extend my car rental 2 additional weeks (another $400.00) because someone at ASAP forgot to send my purchase. I wanted some form of a discount for waiting so long. So I called ASAP Motors back
Still not satisfied, I asked to speak with a manager or supervisor. While on the phone with the supervisor, I explained my whole experience with his company from 2/3/06 to current day and the extra expenses I had. I did not mention what the shipping manager said (that he forgot) to see what the manager would say
He assured me that 50% of the delivery would be covered AND told me why there were so many delays, he claimed:
The original engine with 45,000 miles was tested and they found that it had 5% of leakage. If any motor has 5% leakage or more, they do not ship or sell it. Instead of shipping a faulty engine, they wanted to be sure I got something reliable, so in place of my 45,000 mile engine, was a younger, better 27,000 mile engine. They said this one was tested and passed.
I figured that even with all the delays, ending up with an even lower mileage engine would be worth the wait and extra $400.00.
Tuesday 2/28/06, engine finally arrives, covered in oil stains and leaking oil through almost every gasket, corroded - just a plain mess. This was far from what I expected to get after talking to the manager and even from the original 45,000 mile motor. Nothing like what Dina had advertised in her first contact email (We have a nice low mileage engine in stock. It has been hot run tested, cylinder tested, inspected, steam cleaned, palletized and is ready for shipping.).
The shop had determined that the engine is not a 27,000 mile motor based on external and internal corrosion, stains and left over repair puddy from replacing a part. I asked the experienced mechanic how many miles would he estimate the engine has based on the physical condition, he replied Maybe about 60,000. They had recommended that I acquire the VIN number of the vehicle it came from to check the CarFax history.
I contacted ASAP Motors for this information, they claimed they do not have access to those records and are not able to supply me with a VIN number. So, I requested the proper paper work and receipts for my purchase giving me the certified information and state of the engine purchased. They took my fax number and said they would fax it.
I then asked the shipping manager; I just wanted to confirm, what was the mileage on the engine suppose to be again? I knew the answer, but I wanted to know if the other person was aware. He responded, Yes sir, 59,000. I mentioned to the shipping manager immediately after he said 59,000; Um, that's the wrong engine. He paused, before asking what I ordered. I explained to him that I was told I would receive a 45,000 mile 2.4L VIN T engine for $995.00. Then he said, it doesn't matter, they are all the same price. I notified him that is not the case as the very first contact and quoted me several different engines each with different costs based on mileage and condition AND everyone asks what were you quoted (if it was all one price, then why would everyone ask this?). I requested that ASAP Motors fax me the requested information and I would get back to them.
Now 2 hours later, still waiting on the fax, I called ASAP Motors to get the status on the requested fax. Finally, I spoke with someone who explained to me that they were short staffed today and are working as quickly as they can. Trying to be patient, I waited on hold for a few more minutes. I asked about the fax that I was suppose to receive, the person on the other end had said it should arrive soon. I told him to give his manager my name and number to contact as soon as possible I want a full refund.
Based on the initial email contact, I did not receive what I was told I was purchasing. After voicing myself to the company, they are refusing a full 100% refund. They want to charge a 20% restocking fee. I refuse to pay a $200 or more restocking fee for never receiving what I originally ordered.
2/28/06 3:00 PM EST Spoke to Dina, General Manager. At this point, I was furious with all the different run around stories I was getting. I told Dina that I wanted a FULL 100% refund. She asked why, I started to explain my situation and she asked me to calm down. I apologized and expressed that I am very upset, I am over $1300.00 (remember rental car fees) in the hole and have been getting nothing but stories to explain why my engine arrived so late and now why it is not in the condition as promised. I also mentioned the $299.00 for the 1 year extended warranty this was the last straw she said; We do not offer a 1 year warranty. I expressed that one of her employees is not aware of this and I was told that I would get a 1 year warranty with unlimited mileage for $299.00.
I included that the engine I was suppose to receive was to be a 45,000 mile motor, not 59,000. Also noted what the experienced mechanic at my repair shop pointed out and how I was suppose to receive a 27K engine due to a failed test of 5% leakage on the 45,000 mile engine. She then stated that I purchased a 45,000 50,000 mile motor. Then I had explained to her that I was reassured the motor had 45,000 miles and that I was never told 45,000 50,000. Even if this were suppose to be 45,000 50,000 the motor has 59,000. She said they would have to get the engine back, inspect it to determine weather or not my claims are true. I wanted her to guarantee that if I send the motor back, I will get a refund she said she could not do that.
I requested the required forms so that I can initiate the return (ROA) and full refund, then I was placed on hold. To prevent from erupting any further, I just hung up the phone and will verify the ROA forms are sent on 3/1/06.
Wednesday 3/1/06, contacted ASAP Motors requesting the ROA documents again. Spoke with person who said they would fax it today. Person took my work fax number.
5 Hours later still no fax. Called ASAP back again, spoke with Scott who transferred me to warranty department. Dina answered, I simply asked about the ROA document and that I had been waiting since yesterday to send motor back. She transferred me to someone else. I explained myself again and was placed on hold. Person picked up, asked again, why I wanted to return the engine. So, I briefly explained again. The man on the phone said he would fax it. I firmly requested they send the fax immediately as I have been waiting for the documents for over 24 hours. He said they would arrive today, Wednesday 3/1/06.
************
ASAP Motors has been nothing but a nightmare to deal with. Aside from the lies, deceptions and all this while over Federal Air ways as well as shipping a product across state lines with receipts that do not include proof of warranty information.
I want a full refund from this thieving company, who has sent me further in debt from having to purchase extended car rentals. If I had gone through another provider, I would have my car back by now. STAY AWAY! ALL THESE SIMILAR COMPLAINTS CAN'T BE WRONG!
Phil
Fredericksburg, Virginia
U.S.A.
19 Updates & Rebuttals
Paul
houston,Texas,
United States of America
ASAP MOTORS IS NOW APOLLO ENGINES !!! BEWARE
#2UPDATE EX-employee responds
Sun, May 30, 2010
WATCH OUT THEYVE CHANGED THIER NAME BUT SAME RIPP OFF EMPLOYEES AND OWNERS THEY WERE SUED BY THE TEXAS ATTORNEY GENERALS OFFICE AND SETTLED IT FOR 750 THOUSAND DOLLARS BUT ARE UNDER INVESTIGATION AGAIN !
THEY LIE ABOUT TEST RESULTS THEY FAKE THE NUMBERS ON THE TESTS THEY GIVE YOU SO THEY CAN RUN YOUR CREDIT CARD
DO NOT TRUST THEM UNDER ANY NAME YOU WILL LOOSE YOUR MONEY
Brad
Raleigh,North Carolina,
U.S.A.
ASAP got me too
#3Consumer Comment
Tue, March 28, 2006
I was ripped off by ASAP motors as well. I actually got a good motor from them after sending 2 back. The R&R of the additional motors and the parts they kept of mine that were on the second motor I sent back to them has costed me an additional $2000. Dina refuses to pay for my parts or any labor because I did not purchase the labor warranty. I should not need a labor warranty for something that was bad upon installation. Dina seems to be mad that I filed a compalint against them with the BBB. I guess the other 300 complaints they have with this company upset her as well. The Attorney Generals office has over 1000 complaints against them. I guess all the consumers are wrong, ASAP must be a great company to do business with. You can read my post to see what I have been dealing with. I would like to find out more about a class action lawsuit against these crooks. If anyone has dealt with them in small claims court, let me know!
Brad
Raleigh,North Carolina,
U.S.A.
ASAP got me too
#4Consumer Comment
Tue, March 28, 2006
I was ripped off by ASAP motors as well. I actually got a good motor from them after sending 2 back. The R&R of the additional motors and the parts they kept of mine that were on the second motor I sent back to them has costed me an additional $2000. Dina refuses to pay for my parts or any labor because I did not purchase the labor warranty. I should not need a labor warranty for something that was bad upon installation. Dina seems to be mad that I filed a compalint against them with the BBB. I guess the other 300 complaints they have with this company upset her as well. The Attorney Generals office has over 1000 complaints against them. I guess all the consumers are wrong, ASAP must be a great company to do business with. You can read my post to see what I have been dealing with. I would like to find out more about a class action lawsuit against these crooks. If anyone has dealt with them in small claims court, let me know!
Brad
Raleigh,North Carolina,
U.S.A.
ASAP got me too
#5Consumer Comment
Tue, March 28, 2006
I was ripped off by ASAP motors as well. I actually got a good motor from them after sending 2 back. The R&R of the additional motors and the parts they kept of mine that were on the second motor I sent back to them has costed me an additional $2000. Dina refuses to pay for my parts or any labor because I did not purchase the labor warranty. I should not need a labor warranty for something that was bad upon installation. Dina seems to be mad that I filed a compalint against them with the BBB. I guess the other 300 complaints they have with this company upset her as well. The Attorney Generals office has over 1000 complaints against them. I guess all the consumers are wrong, ASAP must be a great company to do business with. You can read my post to see what I have been dealing with. I would like to find out more about a class action lawsuit against these crooks. If anyone has dealt with them in small claims court, let me know!
Brad
Raleigh,North Carolina,
U.S.A.
ASAP got me too
#6Consumer Comment
Tue, March 28, 2006
I was ripped off by ASAP motors as well. I actually got a good motor from them after sending 2 back. The R&R of the additional motors and the parts they kept of mine that were on the second motor I sent back to them has costed me an additional $2000. Dina refuses to pay for my parts or any labor because I did not purchase the labor warranty. I should not need a labor warranty for something that was bad upon installation. Dina seems to be mad that I filed a compalint against them with the BBB. I guess the other 300 complaints they have with this company upset her as well. The Attorney Generals office has over 1000 complaints against them. I guess all the consumers are wrong, ASAP must be a great company to do business with. You can read my post to see what I have been dealing with. I would like to find out more about a class action lawsuit against these crooks. If anyone has dealt with them in small claims court, let me know!
Phil
Fredericksburg,Virginia,
U.S.A.
Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
#7Author of original report
Wed, March 15, 2006
I saw Dina post this comment above, I then called her on good faith, that she meant what she wrote. I should have known better. This time, I had my legal representative on the phone listening. I contacted her, explained I saw her rebuttal on RipoffReports.com and wanted to try to resolve the matter. I explained myself once again and she requested my order information. Gave this to her and already I could feel the tension building in the air. She asked if I had sent the motor back. So I explained I received the ROA form, a day late at that(reducing the ridiculous 20 day return time frame to 19), and how they had written on the form under 'Reason for Return': Customer Claims: We sent wrong engine Now anyone who as read my report, knows why I am returning the engine. Dina said this is where I am suppose to fill out the reason why to return. After speaking with a legal representative, that is what I did; I updated the form with the real reasons also scratched out the agreement/statement "I have completely read and understand ASAP Motors warranty terms and guidelines and request ASAP Motors to credit my account according to these rules." since I still have not read the contract for the 1 year extended warranty. Dina said I already had it - the basic 3 month (90 day) warranty guidelines. Also she was telling me that there are no records in their system for any of my 1 year extended warranty purchase. Somehow, this lady could not understand this was the main reason I wished to return the motor - what can she not understand? I still do not understand if they were going to credit my account, why not accept my return form as is - if I will be getting my money back anyways, right? But they refused the form and faxed it again with a cover stating: "Please Sign and Fax Back. Do not alter form in any way." They are not giving me the required information to send the engine back. So, now this has to come out of my pocket? I looked into prices which are over $600 just to ship it back. As usual, Dina began to argue with me, this is when I asked her if she would even let me finish my sentence. I got no answer to that, just more yelling. That is when I asked my representative (who was listening in) if she was being cooperative and allowing me to speak my side. She asked who this person was, I said my witness. He spoke up and agreed that Dina was not being cooperative and being rude not allowing me to speak. He advised that she allow me to speak my side, that is when she hung up. This report remains in the same status - UNSATISFIED. I have no option but to dispute (which is already in the works) the charges. ASAP Motors & Parts Inc. is not trust worthy company. They have no concern for their customers. Stay away from this business at all costs - no pun intended...
Phil
Fredericksburg,Virginia,
U.S.A.
Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
#8Author of original report
Wed, March 15, 2006
I saw Dina post this comment above, I then called her on good faith, that she meant what she wrote. I should have known better. This time, I had my legal representative on the phone listening. I contacted her, explained I saw her rebuttal on RipoffReports.com and wanted to try to resolve the matter. I explained myself once again and she requested my order information. Gave this to her and already I could feel the tension building in the air. She asked if I had sent the motor back. So I explained I received the ROA form, a day late at that(reducing the ridiculous 20 day return time frame to 19), and how they had written on the form under 'Reason for Return': Customer Claims: We sent wrong engine Now anyone who as read my report, knows why I am returning the engine. Dina said this is where I am suppose to fill out the reason why to return. After speaking with a legal representative, that is what I did; I updated the form with the real reasons also scratched out the agreement/statement "I have completely read and understand ASAP Motors warranty terms and guidelines and request ASAP Motors to credit my account according to these rules." since I still have not read the contract for the 1 year extended warranty. Dina said I already had it - the basic 3 month (90 day) warranty guidelines. Also she was telling me that there are no records in their system for any of my 1 year extended warranty purchase. Somehow, this lady could not understand this was the main reason I wished to return the motor - what can she not understand? I still do not understand if they were going to credit my account, why not accept my return form as is - if I will be getting my money back anyways, right? But they refused the form and faxed it again with a cover stating: "Please Sign and Fax Back. Do not alter form in any way." They are not giving me the required information to send the engine back. So, now this has to come out of my pocket? I looked into prices which are over $600 just to ship it back. As usual, Dina began to argue with me, this is when I asked her if she would even let me finish my sentence. I got no answer to that, just more yelling. That is when I asked my representative (who was listening in) if she was being cooperative and allowing me to speak my side. She asked who this person was, I said my witness. He spoke up and agreed that Dina was not being cooperative and being rude not allowing me to speak. He advised that she allow me to speak my side, that is when she hung up. This report remains in the same status - UNSATISFIED. I have no option but to dispute (which is already in the works) the charges. ASAP Motors & Parts Inc. is not trust worthy company. They have no concern for their customers. Stay away from this business at all costs - no pun intended...
Phil
Fredericksburg,Virginia,
U.S.A.
Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
#9Author of original report
Wed, March 15, 2006
I saw Dina post this comment above, I then called her on good faith, that she meant what she wrote. I should have known better. This time, I had my legal representative on the phone listening. I contacted her, explained I saw her rebuttal on RipoffReports.com and wanted to try to resolve the matter. I explained myself once again and she requested my order information. Gave this to her and already I could feel the tension building in the air. She asked if I had sent the motor back. So I explained I received the ROA form, a day late at that(reducing the ridiculous 20 day return time frame to 19), and how they had written on the form under 'Reason for Return': Customer Claims: We sent wrong engine Now anyone who as read my report, knows why I am returning the engine. Dina said this is where I am suppose to fill out the reason why to return. After speaking with a legal representative, that is what I did; I updated the form with the real reasons also scratched out the agreement/statement "I have completely read and understand ASAP Motors warranty terms and guidelines and request ASAP Motors to credit my account according to these rules." since I still have not read the contract for the 1 year extended warranty. Dina said I already had it - the basic 3 month (90 day) warranty guidelines. Also she was telling me that there are no records in their system for any of my 1 year extended warranty purchase. Somehow, this lady could not understand this was the main reason I wished to return the motor - what can she not understand? I still do not understand if they were going to credit my account, why not accept my return form as is - if I will be getting my money back anyways, right? But they refused the form and faxed it again with a cover stating: "Please Sign and Fax Back. Do not alter form in any way." They are not giving me the required information to send the engine back. So, now this has to come out of my pocket? I looked into prices which are over $600 just to ship it back. As usual, Dina began to argue with me, this is when I asked her if she would even let me finish my sentence. I got no answer to that, just more yelling. That is when I asked my representative (who was listening in) if she was being cooperative and allowing me to speak my side. She asked who this person was, I said my witness. He spoke up and agreed that Dina was not being cooperative and being rude not allowing me to speak. He advised that she allow me to speak my side, that is when she hung up. This report remains in the same status - UNSATISFIED. I have no option but to dispute (which is already in the works) the charges. ASAP Motors & Parts Inc. is not trust worthy company. They have no concern for their customers. Stay away from this business at all costs - no pun intended...
Phil
Fredericksburg,Virginia,
U.S.A.
Willing to Accept Motor Back.... liar, STILL UNSATISFIED & ASAP is still UNCOOPERATIVE
#10Author of original report
Wed, March 15, 2006
I saw Dina post this comment above, I then called her on good faith, that she meant what she wrote. I should have known better. This time, I had my legal representative on the phone listening. I contacted her, explained I saw her rebuttal on RipoffReports.com and wanted to try to resolve the matter. I explained myself once again and she requested my order information. Gave this to her and already I could feel the tension building in the air. She asked if I had sent the motor back. So I explained I received the ROA form, a day late at that(reducing the ridiculous 20 day return time frame to 19), and how they had written on the form under 'Reason for Return': Customer Claims: We sent wrong engine Now anyone who as read my report, knows why I am returning the engine. Dina said this is where I am suppose to fill out the reason why to return. After speaking with a legal representative, that is what I did; I updated the form with the real reasons also scratched out the agreement/statement "I have completely read and understand ASAP Motors warranty terms and guidelines and request ASAP Motors to credit my account according to these rules." since I still have not read the contract for the 1 year extended warranty. Dina said I already had it - the basic 3 month (90 day) warranty guidelines. Also she was telling me that there are no records in their system for any of my 1 year extended warranty purchase. Somehow, this lady could not understand this was the main reason I wished to return the motor - what can she not understand? I still do not understand if they were going to credit my account, why not accept my return form as is - if I will be getting my money back anyways, right? But they refused the form and faxed it again with a cover stating: "Please Sign and Fax Back. Do not alter form in any way." They are not giving me the required information to send the engine back. So, now this has to come out of my pocket? I looked into prices which are over $600 just to ship it back. As usual, Dina began to argue with me, this is when I asked her if she would even let me finish my sentence. I got no answer to that, just more yelling. That is when I asked my representative (who was listening in) if she was being cooperative and allowing me to speak my side. She asked who this person was, I said my witness. He spoke up and agreed that Dina was not being cooperative and being rude not allowing me to speak. He advised that she allow me to speak my side, that is when she hung up. This report remains in the same status - UNSATISFIED. I have no option but to dispute (which is already in the works) the charges. ASAP Motors & Parts Inc. is not trust worthy company. They have no concern for their customers. Stay away from this business at all costs - no pun intended...
Dina
Houston,Texas,
U.S.A.
Willing to Accept Motor Back
#11UPDATE Employee
Tue, March 14, 2006
As I stated in our intial conversation I show nothing that stated you would receive a unit with 27k, I showed the unit did have less than 60k and was tested. However, I did offer to waive the restock fee and just charge you whatever freight it costs to retrieve the unit back and refund the differance to you, I assumed that was acceptable when you ask to have the ROA papers faxed to you. If you would still like that offer you may contact me toll free at 888-221-1440 ext 232. Also as stated before we have never had an Anthony that has worked here and as before everything in his comments are untrue. If you are a customer and need assistance I will try to help you within reason, no screaming, no yelling, if you will contact me and just talk with me I am always willing to try and assist.
Anthony
Houston,Texas,
U.S.A.
You've got it wrong --
#12UPDATE EX-employee responds
Sun, March 12, 2006
But it isn't your fault. You are still going on the assumption that some of what this company says is true. See, this company has motors and transmissions, but for the most part, when they get an order like yours, they don't have it. So when you are paying for the motor they are promising has blah blah miles, etc etc, they don't even have it! When you fork over your money and 'order' a motor, they start the ball rolling. From this point your motor goes on a list of what they need to order. They get on car-parts.com and find a motor from a yard someplace in the country that might be good or might not be good, and they order from that yard. So when they 'finally' receive it and then clean it up, spray paint it, and wire it to a skid and THEN ship it to you (oh by the way without testing jack crap) and you receive it in the condition yours came in, of course you realize that you've been had. Warranty is a joke at ASAP. They offer it and sometimes even follow through after constant harassing but, for the most part, it was a joke. The three ring binder I saw during my short time of working there, was filled with probably 1000 pages of problem motor/transmissions. I wish the Federal Trade Commission or someone could shut these liars down. They cover themselves with fine print on shipping documents, credit card agreement documents and the web site, but in reality they are middle men between a regular junk yard and you, marking up prices and taking your money. If people would just check the BBB site for Houston Tx first, they would see what a lousy reputation this company has.
Aaron
Mahomet,Illinois,
U.S.A.
GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
#13Consumer Suggestion
Sat, March 04, 2006
PHIL, I hope that any info I printed will help yuo, just remember, when you do the charge back on your credit card, have your old card canceled and a new card issued to you with new numbers as soon as you have that money back into your account, or theyll just try to do another charge back again, if they have already done this, do another charge back. with more info and evidence and then do what I said when you have your money back in your account. dont let the bank tell you this cant be done. it can. this only makes it so ASAP has to come after you for the money if they sitll want to rip you off and thats not going to be likely ok. Hope this helps. Aaron.
Aaron
Mahomet,Illinois,
U.S.A.
GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
#14Consumer Suggestion
Sat, March 04, 2006
PHIL, I hope that any info I printed will help yuo, just remember, when you do the charge back on your credit card, have your old card canceled and a new card issued to you with new numbers as soon as you have that money back into your account, or theyll just try to do another charge back again, if they have already done this, do another charge back. with more info and evidence and then do what I said when you have your money back in your account. dont let the bank tell you this cant be done. it can. this only makes it so ASAP has to come after you for the money if they sitll want to rip you off and thats not going to be likely ok. Hope this helps. Aaron.
Aaron
Mahomet,Illinois,
U.S.A.
GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
#15Consumer Suggestion
Sat, March 04, 2006
PHIL, I hope that any info I printed will help yuo, just remember, when you do the charge back on your credit card, have your old card canceled and a new card issued to you with new numbers as soon as you have that money back into your account, or theyll just try to do another charge back again, if they have already done this, do another charge back. with more info and evidence and then do what I said when you have your money back in your account. dont let the bank tell you this cant be done. it can. this only makes it so ASAP has to come after you for the money if they sitll want to rip you off and thats not going to be likely ok. Hope this helps. Aaron.
Aaron
Mahomet,Illinois,
U.S.A.
GUARANTEEING MONEY BACK FROM CARD CO,s AND ASAP
#16Consumer Suggestion
Sat, March 04, 2006
PHIL, I hope that any info I printed will help yuo, just remember, when you do the charge back on your credit card, have your old card canceled and a new card issued to you with new numbers as soon as you have that money back into your account, or theyll just try to do another charge back again, if they have already done this, do another charge back. with more info and evidence and then do what I said when you have your money back in your account. dont let the bank tell you this cant be done. it can. this only makes it so ASAP has to come after you for the money if they sitll want to rip you off and thats not going to be likely ok. Hope this helps. Aaron.
Phil
Fredericksburg,Virginia,
U.S.A.
Update
#17Author of original report
Fri, March 03, 2006
I read through some of these other reports also for ASAP Motors and GM Dina, all experience delivery problems, refusal of refunds, denying faulty equipment and even ex-employees coming forward to help those who feel cheated by ASAP Motors. From my current experience, I do not feel I will receive more cooperation from ASAP than anyone else on this website. I will be going to my bank tomorrow to discuss my situation, provide the photos to get my refund (thankfully I bought under Visa) and get the paper work moving. Notify the BBB, FBAA and Texas Attorney General of my experiences with ASAP Motors. If Dina initiates contacting me and can guarantee a full refund because of the lies I received about delivery delays, engine mileage and of course the purchased-but-refused 1 year warranty, then I could walk away from this happy. Able to say in the end, ASAP isn't all bad - at least I got my money back (which I will need to pay for the 3 week extended car rental $680). They had some bad apples, which we all get from time to time. Either ASAP Management is corrupt or they need to check their employees for cheating customers. Even that said, no consumer should ever have to pay restitution (restocking fees) for ASAP's fault as a company. And like one other person stated, if ASAP only sells low mileage, high quality, guaranteed engines and transmissions, if one is sent back defective, why the extra in restocking? Why restock a bad motor? Here's a money making scheme; send faulty motor (gain $1000), have it returned (loose $800), $200 in your pocket. Nice, isn't it. ********* Aaron, if you get any sort of case going and need a witness, you may contact me.
Phil
Fredericksburg,Virginia,
U.S.A.
Update
#18Author of original report
Fri, March 03, 2006
I read through some of these other reports also for ASAP Motors and GM Dina, all experience delivery problems, refusal of refunds, denying faulty equipment and even ex-employees coming forward to help those who feel cheated by ASAP Motors. From my current experience, I do not feel I will receive more cooperation from ASAP than anyone else on this website. I will be going to my bank tomorrow to discuss my situation, provide the photos to get my refund (thankfully I bought under Visa) and get the paper work moving. Notify the BBB, FBAA and Texas Attorney General of my experiences with ASAP Motors. If Dina initiates contacting me and can guarantee a full refund because of the lies I received about delivery delays, engine mileage and of course the purchased-but-refused 1 year warranty, then I could walk away from this happy. Able to say in the end, ASAP isn't all bad - at least I got my money back (which I will need to pay for the 3 week extended car rental $680). They had some bad apples, which we all get from time to time. Either ASAP Management is corrupt or they need to check their employees for cheating customers. Even that said, no consumer should ever have to pay restitution (restocking fees) for ASAP's fault as a company. And like one other person stated, if ASAP only sells low mileage, high quality, guaranteed engines and transmissions, if one is sent back defective, why the extra in restocking? Why restock a bad motor? Here's a money making scheme; send faulty motor (gain $1000), have it returned (loose $800), $200 in your pocket. Nice, isn't it. ********* Aaron, if you get any sort of case going and need a witness, you may contact me.
Phil
Fredericksburg,Virginia,
U.S.A.
Update
#19Author of original report
Fri, March 03, 2006
I read through some of these other reports also for ASAP Motors and GM Dina, all experience delivery problems, refusal of refunds, denying faulty equipment and even ex-employees coming forward to help those who feel cheated by ASAP Motors. From my current experience, I do not feel I will receive more cooperation from ASAP than anyone else on this website. I will be going to my bank tomorrow to discuss my situation, provide the photos to get my refund (thankfully I bought under Visa) and get the paper work moving. Notify the BBB, FBAA and Texas Attorney General of my experiences with ASAP Motors. If Dina initiates contacting me and can guarantee a full refund because of the lies I received about delivery delays, engine mileage and of course the purchased-but-refused 1 year warranty, then I could walk away from this happy. Able to say in the end, ASAP isn't all bad - at least I got my money back (which I will need to pay for the 3 week extended car rental $680). They had some bad apples, which we all get from time to time. Either ASAP Management is corrupt or they need to check their employees for cheating customers. Even that said, no consumer should ever have to pay restitution (restocking fees) for ASAP's fault as a company. And like one other person stated, if ASAP only sells low mileage, high quality, guaranteed engines and transmissions, if one is sent back defective, why the extra in restocking? Why restock a bad motor? Here's a money making scheme; send faulty motor (gain $1000), have it returned (loose $800), $200 in your pocket. Nice, isn't it. ********* Aaron, if you get any sort of case going and need a witness, you may contact me.
Phil
Fredericksburg,Virginia,
U.S.A.
Update
#20Author of original report
Fri, March 03, 2006
I read through some of these other reports also for ASAP Motors and GM Dina, all experience delivery problems, refusal of refunds, denying faulty equipment and even ex-employees coming forward to help those who feel cheated by ASAP Motors. From my current experience, I do not feel I will receive more cooperation from ASAP than anyone else on this website. I will be going to my bank tomorrow to discuss my situation, provide the photos to get my refund (thankfully I bought under Visa) and get the paper work moving. Notify the BBB, FBAA and Texas Attorney General of my experiences with ASAP Motors. If Dina initiates contacting me and can guarantee a full refund because of the lies I received about delivery delays, engine mileage and of course the purchased-but-refused 1 year warranty, then I could walk away from this happy. Able to say in the end, ASAP isn't all bad - at least I got my money back (which I will need to pay for the 3 week extended car rental $680). They had some bad apples, which we all get from time to time. Either ASAP Management is corrupt or they need to check their employees for cheating customers. Even that said, no consumer should ever have to pay restitution (restocking fees) for ASAP's fault as a company. And like one other person stated, if ASAP only sells low mileage, high quality, guaranteed engines and transmissions, if one is sent back defective, why the extra in restocking? Why restock a bad motor? Here's a money making scheme; send faulty motor (gain $1000), have it returned (loose $800), $200 in your pocket. Nice, isn't it. ********* Aaron, if you get any sort of case going and need a witness, you may contact me.
