Complaint Review: Arrow Truck Sales Jacksonville - Jacksonville Florida

 **Buyer Beware of Arrow Truck Sales of Jacksonville & Tampa.** Any driver out there looking to purchase a semi truck do not look in the direction of Arrow Truck Sales. They flat out sold me a lemon truck. Bruce Roznos maliciously orchestrated a fraudulent scheme to scam hardworking, law-abiding citizens out of their hard earned money (mechanics passed the truck and it's leaking carbon monoxide due to cracked exhaust pipe): I was getting sick and experienced headaches while driving with the window up. They knowingly have trucks for sale that are grossly abused, neglected, and on the verge of breakdown. Long story short: 1) I purchased truck 5/31/17; 2) Took possession 06/31/17 (it took that long for my employer to get all documentation needed); 3) I drove the truck 593 miles (FL, SC, and back to FL where the truck breaks down 7/10/17 when I went to St Augustine, FL for job orientation. It is 8/14/17 and I am still without a truck. Why? Well let's see: I purchased a warranty with the truck because there was an as-is clause in financing contract. Unfortunately, unbeknownst to me, the NTP warranty only covers failed not worn parts: the dealer knew this, but sold me the warranty anyways. Arrow Truck Sales has a 90 day warranty to cover anything that goes wrong with the truck. However, my truck wasn't covered since it was a 2009 (that's the reason I'm given). No where on their pamphlet or website does it say whether newer or older truck years are covered: it says "trucks" which implies all. The hoopla initially was that Arrow wouldn't cover the repair bill because it was too expensive. The bill went from $15,000, to $10,000, down to $4,100. Better right? Wrong!

At this point I have been out of work for 1.5 months and my reserve cash is gone making it rain with hotel stays, gas, food, and having to deal with these crooks. Mr. Roznos assured me that if I got the bill down, drove from my home two states away, get the truck towed to the shop of his choice, that he would pay the bill: all I had to do was sign a contract saying after they paid for the repairs they would no longer be liable for anything that happens thereafter. Turns out he only wanted me to sign that paper to cover their butts. Paul of the Tampa location was the Headmaster of it all: he's in charge of approving truck repairs. During our conversation he said he would only cover $1,000 of the $4,100 bill and "Good luck on the rest." So there you have it folks: $30,000 in lost wages, $23,344 truck w/ warranty, and $3,400 of truck payment, insurance, tags, permits, taxes, fuel, and truck supplies down the drain. I am not the only one Brucey Poo has done this too: in the past 50 days of me being out of work and the 37 days of the circus act they put me through, apparently they have done this very same thing to 5 or 6 other victims. Do not purchase a truck from Arrow Truck Sales of Jacksonville or Tampa. If you do, just throw your money in my bank account: I could surely use it and it won't go to waste there. If this has happened to anyone else here please speak up. They shouldn't continue to get away with this.