- Report: #1205919
Complaint Review: Arpin Van Lines - Nationwide
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Arpin Van Lines
Nationwide, USA
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Arpin Van Lines Absolutely no concern about commitments; work force in complete disarray Providence Rhode Island
The only people connected with Arpin that are even remotely concerned about customer service are the salesmen. BEWARE!!! I scheduled my move in two phases, the first with a small amount of items from my garage. They showed up late, and were under the impression that they were moving my entire house that day! For the second phase they also showed up VERY LATE with a hastily put together crew in a truck from some other company, with NO TOOLS!! They actually borrowed some from my neighbor! Once on the road there were delays upon delays upon delays, and they lied about where my stuff was. I was told that my truck was on the road (the pickup was in California) and a WEEK LATER it was still in California (my delivery was to the East Coast). It was obvious that the dispatchers are king and are untouchable at this company, and the dispatchers only care about meeting their own needs and helping their buddies in other moving companies. In every instance where dispatch was involved it was obvious that each day was a mad scramble of unplanned, unscheduled activities. I was shocked at their lack of concern about the delivery date they had promised, an all their representatives could say is "I' sorry." No respect for the customer who pays the bills. Pathetic, crass, disgusting people.
