- Report: #1010920
Complaint Review: Arpin Van Lines - West Warwick, RI 02893 Internet
Reported By:
Michael -
Peyton, Colorado, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Arpin Van Lines
99 James P Murphy Ind Hwy, West Warwick, RI 02893, Internet, United States of America
Phone:
1-401-828-8111
Web:
www.arpin.com
Categories:
Business Rating:
(0)
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Arpin Van Lines Arpin - Dysfunctional Moving Company did not deliver on time as discussed and Driver treated us badly, Internet
Everything started out okay, but soon went downhill the day the actual truck driver arrived. He was late, grumpy and was not happy with Arpin or Savon the sales represenative. There is obviosuly a lack of communication between Arpin, the Driver and the Sales represenatives they use. The driver refused to pack a few large items incouding the big screen TV. I had to go back and forth with Savon and in the end the packing guys saw my frustration and did it depsite the driver.
At the end of the packing, the driver proceeds to extort me because he is not happy with the price Savon quoted. He makes e sign a bill of lading that includes additional charges based on weight and number of items even though I show him the fixed quote from savon. The driver continues to tell me he does not want to go to Colorado now and wants to pick up other loads. In the end, we had to wait 10 full days becuase they decided to drop off other loads.
My wife, Myself and our kids were in a empty house for days and days. The grumpy driver finally arrived and began his normal bad attitude and telling me I should have shoveled some snow on the driveway. I had spent days confirming with Arpin and savon that I would not be charged extra than what was agreed and signed to. I was in limbo the entire time. In the end this organization relies on its non arpin sales reps and independant drivers who are not on the same page at all.
At the end of the packing, the driver proceeds to extort me because he is not happy with the price Savon quoted. He makes e sign a bill of lading that includes additional charges based on weight and number of items even though I show him the fixed quote from savon. The driver continues to tell me he does not want to go to Colorado now and wants to pick up other loads. In the end, we had to wait 10 full days becuase they decided to drop off other loads.
My wife, Myself and our kids were in a empty house for days and days. The grumpy driver finally arrived and began his normal bad attitude and telling me I should have shoveled some snow on the driveway. I had spent days confirming with Arpin and savon that I would not be charged extra than what was agreed and signed to. I was in limbo the entire time. In the end this organization relies on its non arpin sales reps and independant drivers who are not on the same page at all.
1 Updates & Rebuttals
Arpin Group, Inc.
W. Warwick,Rhode Island,
United States of America
Response from Arpin Van Lines
#2UPDATE Employee
Tue, February 12, 2013
Hi Michael,
Were very sorry to hear about the events that took place during your move as customer satisfaction is our top priority. Our agents and drivers are the face of our organization and we work very hard to maintain a high level of communication and customer service. The attitude and behavior of our driver is unacceptable and will be addressed accordingly. Although things were left on a less than positive note, we will use your experience as a lesson to build upon. We hope that you and your family are settled into your new home and adjusting well to your new location despite this unfortunate experience.
Thank you for choosing Arpin Van Lines for your move and we hope that youll reconsider and use us again if need be in the future.
Sincerely,
Arpin Van Lines
