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  • Report:  #1387

Complaint Review: Arizona's Best Painting - Glendale Arizona

Reported By:
- Phoenix, Az,
Submitted:
Thu, February 24, 2000
Updated:
Sat, April 28, 2007

Arizona's Best Painting
18006 N 45th Ave Glendale, 85308 Arizona, U.S.A.
Phone:
602-789-8947
Web:
N/A
Categories:
Paint & Wallpaper

We signed a contract with Robert Mausbach of Arizona's Best Painting in April 1999 to have our house painted for a total of $2000.00 Our two story 2700 sq ft home was painted in ONE day (April 16, 1999).

The only prep work done was to cover the windows/doors with paper and fixed some areas in which the stucco was bubling. There was NO pressure cleaning or filling of cracks.

We told him that our home was 5 years old and that many other painters from whom we had received estimates had said that the builder had not properly sealed the stucco before painting and that was why our stucco was bulbling in places and the paint has not adheared well. He never mentioned any problems with this and signed the contract.

My husband was home when they finished and paid them without throughly inspecting their work. When I got home I inspected the job and found many cracks in the stucco that had not been repaired and those stucco patches that had been repaired were horrible most looked worse than before the painting. I called Mr Mausbach and he sent two men over on April 17th to repair the problems. The cracks were caulked and painted over immediately. The stucco patches were touched up supposedly but when I checked them on the 18th they were again cracking and looked horrible. I again called Mr Mausbach and he asked me to wait about a week to let the patches throughly dry and he would come out and fix them. I waited several weeks, called him and he never called back.

I finally submitted a complaint with the BBB on 11-9-99. Amazingly Mr Mausbach appeared at my door on 11-14-99 -saying that he was in the area working on lots of punch lists with his clients - no mention of my BBB complaint.

This was the first time he had been to my house personally to inspect the job with me. I told him about cracks that were again appearing in the stucco - old cracks that had supposedly been fixed and I told him about areas that peeling paint was never scrapped off. He looked surprised and said "Well your home was pressure cleaned first that should have taken care of peeling paint." I told him that our house was never pressured cleaned and that none of the cracks were caulked before the painting. He gave me a questioning look and didn't respond.

He did send someone out that week to recaulk the cracks and repatch the stucco problems. The patches did look a lot better except in the living room window. He never properly fixed that stucco problem. I pointed that out to him and he said that he would come back to fix it but I never saw him again.

Then I received his response to my BBB complaint. He said that most of my problems should be directed at my builder for inferior stucco work. He never responded to the complaint of no pressure cleaning or patches not properly fixed.

Since than I have discovered how the BBB works and I realized that I probably wasn't going to get anywhere with them. I had even checked with them before hiring Mr Mausbach and found no complaints registered which I just can't believe now. I have talked to another neighbor who used them and they were very unhappy too - but hadn't bothered to register a complaint!

I would like to have the stucco area in the front living room window fixed properly. My biggest concern is that without proper prep work this paint job isn't going to last long and we have just thrown $2000 down the drain. Five years of dust were just painted over.

Hopefully you can help. I am sorry that this is so long but I felt that you needed all of the history to this story.

Thanks for what ever help you can give - even to just make others aware of the quality of work they do would be satisfying so someone else does not get ripped off!



5 Updates & Rebuttals

David

Tempe,
Arizona,
U.S.A.
Arizona's Best Painting is not to be confused with Arizona's Best Services

#2Consumer Comment

Sat, April 28, 2007

Arizona's Best Painting, the company listed in this report, is NOT to be confused with Arizona's Best Services a reputable high quality painting company who has been serving the valley since 1990. Arizona's Best Painting is the company listed in this report NOT Arizona's Best Services. Please do NOT confuse the two companies.


David

Tempe,
Arizona,
U.S.A.
Arizona's Best Painting is not to be confused with Arizona's Best Services

#3Consumer Comment

Sat, April 28, 2007

Arizona's Best Painting, the company listed in this report, is NOT to be confused with Arizona's Best Services a reputable high quality painting company who has been serving the valley since 1990. Arizona's Best Painting is the company listed in this report NOT Arizona's Best Services. Please do NOT confuse the two companies.


David

Tempe,
Arizona,
U.S.A.
Arizona's Best Painting is not to be confused with Arizona's Best Services

#4Consumer Comment

Sat, April 28, 2007

Arizona's Best Painting, the company listed in this report, is NOT to be confused with Arizona's Best Services a reputable high quality painting company who has been serving the valley since 1990. Arizona's Best Painting is the company listed in this report NOT Arizona's Best Services. Please do NOT confuse the two companies.


Arleen

Medford,
Oregon,
U.S.A.
Painters are painters, not framers

#5Consumer Suggestion

Tue, June 21, 2005

You hired a painter. You should expect painting. Now, if that painter had agreed, in a signed contract, to fix your stucko, you would have a good case. What was in the signed contract? I am the owner of a painting company and will never ripp-off my customers. I will tell them, straight up, "I DO NOT do drywall or stucko repairs". It sounds like your painter hired a lazy helper. You should be able to get results from your local contractors board. My state requires me to be licensed, bonded and insured. Have you checked your state laws or your painters insurance?


Richard

San Diego,
California,
U.S.A.
You get what you pay for

#6Consumer Comment

Mon, February 14, 2005

#1 You paid for a cheap paint job and that is exactly what you got. Don't expect stucco repairs or more than one coat of paint when you are paying about 50 cents per square foot of paintable surface. That is barely wages plus materials for a painting contractor. So check your contract closely for exactly what work is to be done. #2 Stucco repair itself would be more than $1.00 per square foot from a good contractor. THEN a good contractor would prime and then put TWO coats of paint on there. Read a paint can. It recommends several steps of preparation and two finish coats for ANY good paint. That WILL cost you more than 50 cents per square foot. #3 Stucco cracks. Period. Your house expands and contracts and the stucco is made of cement which doesn't expand or contract much. Latex paint does not have much elasticity. Buy an elastomeric or a specialty coating like a good creamic coating if you don't want cracks. Never go with the lowest bid, because you will get what you pay for.

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