Johnnie
Fort Worth,#2General Comment
Sun, July 11, 2010
From Johnnie, I am a Hague Quality Water dealer and there is no better system on the market. Even though there are complaints about Hague systems out there, try researching other company compliants too. However, with this complaint you did not mention if the installer was licensed by you state and if it was installed correctly. This Watermax system operates perfectley (at 70 psi)with a pressure regulator installed before the unit, if the water pressure is higher on the meter side. If the pressure was not tested.........you may have a problem there.
I always test every system after installation to make sure my installs are preforming to specs........did Environmental Water do this for you so you could see the test results or not?????????
If your source water is producing smelly water then you will be able to smell it on the cold and hot water side, if odors are only on the hot water side then there is a problem with in the hot water heater.........it only makes sense. Most municipalities do take thier water from surface sources, and depending on the area and the time of year, Geosmin can form in the water ( a digestive compound secreated from bacteria eating decaying algae) and its best removed with a reverse osmosis. The Water max system is not designed to remove this contaminant "If thats whats causing the oodor" however you do need to remove the magnesium anode rod in your hot water heater and replace it with an aluminum anode rod or a soft water rod anyways.
If your Watermax system got behind on cleaning it could cause odors also because of the multitude of trash it has collected.There is a proceedure I use to clean the watermax when this system has sat even for up to 4 years or longer and can be cleaning water again within the hour.........but I will not give out secrets to my success online however....... you may contact this entity company and maybe they can find a way to hook us up and I can walk you throught the whole proceedure.
As for Aqua Finance I'm also sure thier complaint is legal or they would not be able to file against you but I can help you get your system up and running for good
Jean B
USA#3Consumer Comment
Fri, December 04, 2009
A man came to my house last year in 08084 and told my wife and I about the rain soft system. After a long time he offered it to us for $5K. He also said we would get free laundry detergent, hand and body soap, shampoo/conditioner, and cleaning spray whenever we wanted. He also said the warranty covered every expense for the life of the system. We agreed on monthly payments of $140/month with a 10%. When the system came, the contract stated that the price was $7K!! With an interest of 18%. Any we would only get a small amount of soap once a year. And we had to pay $250/yr for maintenance! We paid on-time for 18 months paying off only $10/month on the principal! Then, with my home in foreclosure and going through a divorce which left me penniless, I received deportation papers informing me I was being sent back to Santa Domingo. I explained this to Aqua Finance. They said the only thing they can do is lower my payments from $140 to $110. It's funny how every company (even credit card companies) are working with their consumers except for Aqua. This is a problem for them because, in this economy, you will surely collapse if you don't work with people. It's always better to get a little money instead of none at all. I have contacted a lawyer and he believes, because the representative originally was being totally dishonest, I may have a case against them. I also taped phone calls of Aqua Reps telling me they could take my car and take my home (which is foreclosed anyway). My lawyer said they can not take anyone's home or car. Am I wrong about that?? This is a rip off scam company!!!! Beware!!!!
Harry
Wausau,#4UPDATE Employee
Tue, February 12, 2008
Aqua Finance does finance Water Treatment Equipment for those customers who choose our financing source. AFI does not sell or repair equipment. While we find it regrettable that the customer's system does not work, that is not a valid excuss to blame Aqua for his situation. If his car broke down would he blame the bank that financed his purchase for the problem? Withholding payment because the system is not working is not the best course of action and may only hurt himself financially in the long run. My advise would be pay his account and to further pursue the company that sold him the system to either have it repaired or replaced. Also It is very hard to look into all the facts when the customers full ID is not know. The customer would be welcome to contact me directly at [email protected], so that I could look into the facts of his account and see if we could direct him to someone with the company that he purchased the systeme from or the manufactor of the equipment. Harry Kohn Vice President Aqua Finance, Inc