Apria Healthcare is a very unprofessional and unethical company. I have not had to report them, once again, to the Better Business Bureau because of their unethical business practices.
Time and time again, I order CPAP supplies from them and they tell me they will go through insurance and I only owe $43. Well, everytime, they either charge my card $173 without my authorization or now they send me to a collection agency without calling me, mailing me a statement or even an email letting me know that I have an outstanding balance.
The reason I have a balance? They did not properly go through my insurance and send the appropriate information the insurance requires in order to pay for the supplies. Once again, a fraudulent, unethical company that has basically a monopoly on CPAP supplies. I truly cannot stand this company.