- Report: #1373486
Complaint Review: Apria Healthcare - Nationwide
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Author Confirmed
Why?
Apria Healthcare
Nationwide, USA
Phone:
888-492-7742
Web:
www.apria.com
Categories:
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Apria Healthcare, Apria, CareCentrix Fraudulent billing, Misleading and Deceptive Employees West Palm Beach Nationwide
I wish I would have read these reports before buying the CPAP machine. My experience with these two companies Apria Healthcare and Care Centrix has been (*&^%$&&%$). Sad thing they were recommended by my primary care physician. When I first purchased by CPAP machine and supplies in early 2016 I was told (face to face) by the Apria employee that they would file a claim with my health insurance company and was also told and lead to believe by the employee that my health insurance would cover half the cost of the CPAP machine and the entire cost of the supplies. A few months later I received several medical bills from their claims collection center Care Centrix for about $1800 which included the cost of the CPAP machine and the supplies. I called the number provided and was given the beat around by the Care Centrix rep that all they did was collect on past due bills that they had nothing to do with the claims. I called Apria, was transferred about 5 times then I hung up. I called by health insurance company and discovered that the claim Apria filed had been denied since Apria had not provided all the required information. Finally, I was able to communicate with someone at Apria after a few transfers. I have never spoke to a more asinine rep than the Apria rep. She evaded every question I had. So bottom line I got nowhere.
I called Care Centrix back to arrange a payment plan (which surprisingly they accepted). In early 2017 I began receiving more bills from Care Centrix for additonal CPAP machine payments and for supplies they auto shipped (which I had cancelled).
Bottom line is I have stopped paying Care Centrix and now get my CPAP supplies on-line (there are various sources for the same supplies and cheaper. For example, a CPAP filter from Apria cost around $35.00 on-line the same filter cost $7.95 but you get 5 filters instead of one.
Avoid these companies.
