- Report: #827484
Complaint Review: Appstar Financial - San Diego California
Reported By:
Brad -
Visalia, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Appstar Financial
4619 Viewridge Avenue San Diego, 92123 California, United States of America
Phone:
866-754-5368
Web:
Categories:
Business Rating:
(0)
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Appstar Financial Merimac Capital Merchant Credit Card Processing Rip Off San Diego, California
Finding an honest credit card processor when you are new in business can be difficult. My wife and I recently took over a business. The business was using a previous credit card processor and we were approached by a totally dishonest salesman from Appstar Financial and asked to complete a comparision of credit card processing services.
The salesman made so many promises of incredible service and savings, my wife and I trustingly signed a new contract with Appstar. I should have been more suspicious when I continually had to call the salesman for clarification to unanswered questions. The contract came to us in sections over several days making it difficult to keep up with what we had alread read and signed.
When the processing charges started to show up, there were some very expensive costs associated with the processingthat were not explained. In addition, I was talked into a 5 year lease of a pin pad at the cost of 1200 dollars over the lease. The salesman convinced us that this was totally normal and the equipment is very expensive.
To keep this realatively short, discontinuing the services of Appstar Financial ended up costing my wife and I over 2500 dollars in fees just to get rid of them. My new processing complany (Banctek) seems to be much more affordable. They don't charge me excessive fees, hidden costs, and I have a month to month contract with no termination fees. They also provided me a pin pad....for free! Unlike Appstar, I can call a real person at Banctek who actually helps he with issues. If you are a merchant and need a credit card processing company, DONT SELECT APPSTAR as your processor, the are nothing but a bunch of expensive crooks!!
The salesman made so many promises of incredible service and savings, my wife and I trustingly signed a new contract with Appstar. I should have been more suspicious when I continually had to call the salesman for clarification to unanswered questions. The contract came to us in sections over several days making it difficult to keep up with what we had alread read and signed.
When the processing charges started to show up, there were some very expensive costs associated with the processingthat were not explained. In addition, I was talked into a 5 year lease of a pin pad at the cost of 1200 dollars over the lease. The salesman convinced us that this was totally normal and the equipment is very expensive.
To keep this realatively short, discontinuing the services of Appstar Financial ended up costing my wife and I over 2500 dollars in fees just to get rid of them. My new processing complany (Banctek) seems to be much more affordable. They don't charge me excessive fees, hidden costs, and I have a month to month contract with no termination fees. They also provided me a pin pad....for free! Unlike Appstar, I can call a real person at Banctek who actually helps he with issues. If you are a merchant and need a credit card processing company, DONT SELECT APPSTAR as your processor, the are nothing but a bunch of expensive crooks!!
