- Report: #983528
Complaint Review: Appliances Connection - Internet Internet
Reported By:
CC -
Chesterfield, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Appliances Connection
Internet, Internet, United States of America
Phone:
1800-299-9470
Web:
appliancesconnection.com
Categories:
Business Rating:
(0)
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Appliances Connection Many promises and lies over several weeks about shipping my order,WORST customer service I've ever had. Internet
I placed an order with appliancesconnection.com on November 4th. They repeatedly emailed me with different shipping dates. After 4 weeks, and still with no tracking information, I started calling them frequently about my order. I was ALWAYS on hold for at least 20 minutes, several times up to 40 minutes, before actually talking to someone.
Each time I called, a different person (Bobby, Eric, Calvin, Adam, Victoria...) would give me a different story and excuses about my order, and again they would promise me shipping dates. When they promised to call me back with more info, they never did. I even had a "manager" promise me my order would go out the next day. I guess I believed them because we really need the appliances to finish our kitchen remodel!!
That was 2 weeks ago. Today (December 17th), still with no shipping or tracking info, I cancelled my order after holding for over 20 minutes, being transferred multiple times, disconnected, and having to call again. Why am I so stupid that I didn't do this weeks ago???? Now I must start over elsewhere and we can't use our new kitchen until we get the items.
Each time I called, a different person (Bobby, Eric, Calvin, Adam, Victoria...) would give me a different story and excuses about my order, and again they would promise me shipping dates. When they promised to call me back with more info, they never did. I even had a "manager" promise me my order would go out the next day. I guess I believed them because we really need the appliances to finish our kitchen remodel!!
That was 2 weeks ago. Today (December 17th), still with no shipping or tracking info, I cancelled my order after holding for over 20 minutes, being transferred multiple times, disconnected, and having to call again. Why am I so stupid that I didn't do this weeks ago???? Now I must start over elsewhere and we can't use our new kitchen until we get the items.
