- Report: #1331987
Complaint Review: Apple Computer Inc - Nationwide
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Apple Computer Inc
Nationwide, USA
Phone:
877-416-4271 x 1138722
Web:
apple.com
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Apple Computer Inc. 1957 iphone 6s plus has defective engineering and the company will do nothing about it. Cupertino, California
HENRY VS APPLE
Round 1
Almost a year ago, I decided to buy an iPhone 6 plus, the large one.
After a couple of days I discovered that everytime I would search for a contact it would freeze for a couple of minutes until it would again get going at which point all the keys I had pressed would appear at once.
This became very annoying for obvious reasons.
I took the phone to the Apple Store, where they wasted 3 hours of my time and ended up replacing the phone and the new phone acting the exact same way. But the gig there informed me that the Apple engineers would receive all my information and I would receive news from Apple soon.
A month ago, it dawned on me that nobody had done nothing yet, so I called apple. I spoke with a lady: Yolanda Richard, who after an hour on the phone gave me a case number and promised she would get the issue fixed, she even said she would send me a coupon for $100 because of the inconvenience.
Today, after a few calls to Yolanda and emails, I spoke with a new guy: Carlos Cruz who identified himself as a Manager, empowered to bring a solution to my problem.... After 2 hours!!! Carlos said that there was nothing that could be done, except send some logs from my phone to the technicians at Apple to see if they would come up with a solution. I told him this was unacceptable, my phone now is old and they have a new model so most likely NOBODY at apple will be looking for solutions to a phone that they don't even sell anymore.
I asked if I could get an older or cheaper model phone, which I know don't have this problem, and he said no, that is NOT an option, the ONLY option is for me to cooperate with him to waste my time get those logs and all the stupid routine he wanted done so we can send those reports to Apple, and if Apple cannot or will not fix it, he cannot do anything else....
Isn't this like dealing with a crook? and not a regular crook, a cynic crook who laughs at you while telling you he is going to screw you.
If someone knows about any ongoing CLASS ACTION SUIT against Apple because of this or any other lemon law issue, please let me know I would like to be a part of it.
Or if nothing is being done and you have one of these pieces of crap, let me know, let's sue this company, At least have them spend a little more that what would cost to replace our phones for a decent device.
