- Report: #1424878
Complaint Review: Apollo Medical Billing Service - Covina California
Reported By:
Jake -
Charleston, South Carolina, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Apollo Medical Billing Service
640 Sunset Ave Ste 102 Covina, 91790 California, United States
Phone:
6263389000
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Apollo Medical Billing Service Fraudulent Billing! Billed me for hundreds of dollars after running my insurance and claimed it was policy, and that I would be refunded once my insurance processed the claim. My insurance processed the claim in 7 days, it has been 7 months and Apollo continuously insists the check keeps getting lost in the mail. Will not allow me to speak with a manager or refund department and has no email address....at all. SCAM Covina California
Fraudulent company. Will bill a “standard initial payment” of hundreds of dollars and claim to refund you once your insurance processes. My insurance processed payment In 7 days. Apollo has claimed to have sent the check 3 times....the check never arrives. The company has no management available, no email addresses, and nobody beyond a receptionist that they will allow you to speak with. They claim to have an entire refunds department, but cannot allow you to speak with them. State records show only 2 employees employed by this business... When I spoke with my doctor’s office they informed me that they receive daily complaints from patients, and were well aware of the hollow promises, and incompetent communications and practices of Apollo. 7 months later and 3 “checks in the mail, sorry no confirmation or tracking number” responses later and my initial payment has never made its way back to me. I’m following Blue Cross Blue Shield’s advice and filing reports with The California and South Carolina State Medical Boards, National Health Care Anti Fraud Association, Medical Billing Advocates of America, Better Business Bureau, Ripoff Report, and Association of Certified Fraud Examiners. My Blue Cross Agent has confirmed several counts of abusive billing, improper reimbursement, unbundling, and incorrect reporting of procedures. I advise everyone who has fallen victim to this fraudulent service to file detailed complaints as well.
1 Updates & Rebuttals
Jake
Charleston,South Carolina,
United States
UPDATE THIS COMPANY RESOLVED THE ISSUE
#2Author of original report
Thu, March 01, 2018
After rigorous follow up efforts, Apollo did manage to get my refund issued. It appears that the issue was more so with my physician's office than with Apollo, and they were just as frustrated as I was. I understand that outsourcing billing is a common and necessary practice in medical facilities, but clear and upfront communication could have prevented alot of aggravation here. 5 months later, and my refund was issued. Thank you to Apollo for your diligence in finally rectifying this situation. I will retract my claims that this company is fraudulent or involved in any type of scam.
