- Report: #78293
Complaint Review: AOL - Dulles Virginia
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AOL
Dulles, 20166 Virginia, U.S.A.
Phone:
703-265-4670
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AOL America Online ripoff fraudulent charges and harrassment Dulles Virginia Internet
To make a long story short, I too was charged 23.90 to my credit card after cancelling AOL in September 2003. I spoke to numerous rude people at AOL at the 888.265.8008 number including Allison, Susan, Juan, Provish, Ray and finally the worst of all Eric Hunter. He was the worst because he promised to reimburse the 10/15/03 charge of 23.90 and then AFTER I wrote a letter of recommendation he did not remove the charge or respond to any emails ( he did write asking how soon I could get the letter together so I know it worked).
The point of my posting is not to rehash the same story over again but to offer some suggestions and MOST importantly to get Phone Numbers and Names and Addresses out here!!! -
1) Put your complaint or correspondence in writing. Unfortunately I have not had much success finding addresses but I will list the phone numbers and addresses that I have
2) Send your letters by certified mail that way you will have proof. I checked with the post office and it's about $3 to do and having only a PO Box isn't optimal but at least it's something.
3) Keep track of all phone calls with time and person spoken to, no matter how rude.
4) Utilize sites like this and others like complaints.com - they really do help others. Unfortunately it's usually too late.
5) Stop using AOL - !!!! Some of these letters are ridiculous after all the over charges and everything some are still using them - Get NetZero or MSN or Anything but stop using AOL!!!!!
Please post any additional numbers or addresses that you have this way we can all save time.
AOL Customer Service: 800.827.6364
AOL Billing Department: 888.265.8003
AOL Account Cancellation: 888.265.8008
Corporate Office for Administrators, Law Enforcement Issues and Partner Community Leaders: 703.265.4670
America Online
22000 AOL Way
Dulles, VA 20166
AOL
Billing and Operations Services
PO BOx 17200
Jacksonville, FL 32245-7200
AOL ( Paper Bills Only)
American ONline INc
PO BOX 61033
Tampa, FL 33661-1033
DFM
Erlanger, Kentucky
U.S.A.
The point of my posting is not to rehash the same story over again but to offer some suggestions and MOST importantly to get Phone Numbers and Names and Addresses out here!!! -
1) Put your complaint or correspondence in writing. Unfortunately I have not had much success finding addresses but I will list the phone numbers and addresses that I have
2) Send your letters by certified mail that way you will have proof. I checked with the post office and it's about $3 to do and having only a PO Box isn't optimal but at least it's something.
3) Keep track of all phone calls with time and person spoken to, no matter how rude.
4) Utilize sites like this and others like complaints.com - they really do help others. Unfortunately it's usually too late.
5) Stop using AOL - !!!! Some of these letters are ridiculous after all the over charges and everything some are still using them - Get NetZero or MSN or Anything but stop using AOL!!!!!
Please post any additional numbers or addresses that you have this way we can all save time.
AOL Customer Service: 800.827.6364
AOL Billing Department: 888.265.8003
AOL Account Cancellation: 888.265.8008
Corporate Office for Administrators, Law Enforcement Issues and Partner Community Leaders: 703.265.4670
America Online
22000 AOL Way
Dulles, VA 20166
AOL
Billing and Operations Services
PO BOx 17200
Jacksonville, FL 32245-7200
AOL ( Paper Bills Only)
American ONline INc
PO BOX 61033
Tampa, FL 33661-1033
DFM
Erlanger, Kentucky
U.S.A.
4 Updates & Rebuttals
Mark
Jacksonville,Florida,
U.S.A.
More Info AOL Billing & Cancellations
#2Consumer Comment
Fri, January 30, 2004
Here's the street address for cancellations & billing if you want to send certified mail: AOL Billing & Cancellations 4892 First Coast Tech Pkwy Jacksonville, FL 32224 Here is the site manager's, Dee McWilliams, direct number: 904 357-7302 Fax is 904 357-7110 Hope this helps.
Mark
Jacksonville,Florida,
U.S.A.
More Info AOL Billing & Cancellations
#3Consumer Comment
Fri, January 30, 2004
Here's the street address for cancellations & billing if you want to send certified mail: AOL Billing & Cancellations 4892 First Coast Tech Pkwy Jacksonville, FL 32224 Here is the site manager's, Dee McWilliams, direct number: 904 357-7302 Fax is 904 357-7110 Hope this helps.
Mark
Jacksonville,Florida,
U.S.A.
More Info AOL Billing & Cancellations
#4Consumer Comment
Fri, January 30, 2004
Here's the street address for cancellations & billing if you want to send certified mail: AOL Billing & Cancellations 4892 First Coast Tech Pkwy Jacksonville, FL 32224 Here is the site manager's, Dee McWilliams, direct number: 904 357-7302 Fax is 904 357-7110 Hope this helps.
Mark
Jacksonville,Florida,
U.S.A.
More Info AOL Billing & Cancellations
#5Consumer Comment
Fri, January 30, 2004
Here's the street address for cancellations & billing if you want to send certified mail: AOL Billing & Cancellations 4892 First Coast Tech Pkwy Jacksonville, FL 32224 Here is the site manager's, Dee McWilliams, direct number: 904 357-7302 Fax is 904 357-7110 Hope this helps.
