Lucinda
Newton,#2Consumer Suggestion
Fri, May 31, 2002
We also have encountered problems with AOL except my problem stemed around our checking account. They did the same thing to us when we tried to cancel, they offered us free service time and time again. BUT they also debited our checking account for the FREE SERVICE. Try contacting the bank that your card is against and tell them it is an unauthorized charge and they should stand behind you. That is what we had to do with our bank. It can't hurt to try.......good luck.....I am sure our problems aren't over with them. You might want to contact the Consumer Protection Agency in your area for help.