- Report: #1012229
Complaint Review: Answers By PC Support - Irvine California
Reported By:
Steve -
Carmel, Indiana, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Answers By PC Support
7565 Irvine Center Dr. Irvine, 92618 California, United States of America
Phone:
877-526-4466
Web:
Categories:
Business Rating:
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Answers By PC Support Answers By Gateway Refused refund after damaging my PC Irvine, California
I have an Acer PC that was out of warranty and was given the number of Answers By PC Support. I called Acer back after my experience, however they were totally aloof to my issue.
I originally called in because I had inconsistent wireless Internet connection. After over 3 hours of frustration, difficulty understanding dialect, and disconnections, the tech remotely damaged my PC so that I can not make wireless Internet connection at all.
Since they were unable to fix my situation and had damaged my PC, I asked for a refund. I was told that it was their policy to not issue refunds!
I disputed the charge with my credit union, but was told there was nothing they could do. I filled out the appropriate paper work, however it was to no avail.
I filed a complaint with the better business bureau. There has to be a way to resolve this issue.
I originally called in because I had inconsistent wireless Internet connection. After over 3 hours of frustration, difficulty understanding dialect, and disconnections, the tech remotely damaged my PC so that I can not make wireless Internet connection at all.
Since they were unable to fix my situation and had damaged my PC, I asked for a refund. I was told that it was their policy to not issue refunds!
I disputed the charge with my credit union, but was told there was nothing they could do. I filled out the appropriate paper work, however it was to no avail.
I filed a complaint with the better business bureau. There has to be a way to resolve this issue.
