- Report: #1454871
Complaint Review: Ancestry.com - Lehi Utah
Reported By:
Elizabeth -
Jacksonville, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Ancestry.com
1300 West Traverse Parkway Lehi, 84073 Utah, United States
Phone:
801-705-7000
Web:
ancestry.com
Categories:
Business Rating:
(0)
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Ancestry.com Fraudulent Billing Activity Lehi Utah
In 2018 I discontinued my annual ancestry membership, which had been billed every Feb. Much to my surprise, ancestry billed me for my full membership in Apr-18, to a credit card with a diff expiration date, even though I had never provided Ancestry with this information. This is FRAUD!
I complained to ancestry and they issued a partial credit of $224.55. I requested the remaining credit and ancestry states that they issued a credit for $74.85 in June, however no other credits have been issued to my mastercard for the April-Aug time frame. Ancestry states that they issued the remaining $74.85 credit to my credit card, but this is completely false. This has really put a sour taste in my mouth regarding ancestry's ethics and business practices and I no longer recommend the company to my family, friends or co-workers. Thank-You, Elizabeth Woodford
