- Report: #1333522
Complaint Review: America's Best Value Inn Syracuse - East Syracuse New York
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America's Best Value Inn Syracuse
6608 Old Collamer Road East Syracuse, 13057 New York, USA
Phone:
3154373500
Web:
Americasbestvalueinn.com
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America's Best Value Inn Syracuse AMBVI Refused to honor reservation East Syracuse New York
Please know that I tried to address my concerns with America's Best Value Inn directly. Unfortunately, they responded with route and generalizations. Here's a bit of backstory: I've been a guest at this motel on two other occasions. In all honesty, housekeeping has always been an issue. I've been assigned rooms that seemed to be in use and rooms that reeked of feces with large bowls of baking soda on the floor. I've pulled back blankets and discovered hair on the sheets. So why did I stay there, let alone make additional reservations? It's simple, I mistakenly thought the pros outweighed the cons. I stand corrected. The cons: worn and dirty carpeting throughout the entire motel, super small rooms, dim hallways, access doors that don't lock. The pros: nice curb appeal, flat rate for my dog, free wifi, free continental breakfast (okay lukewarm tea and bagels). As I look back on my list, things don't exactly break even, do they? Here's the tiebreaker: I confirmed a reservation for two for Labor Day weekend. Just like before, I requested a room for two adults and a small dog. Just like before, I telephoned the motel (prior to confirming with Booking.com) and asked about room availability and pet fees. Everything seemed fine.
Long story longer, upon arrival, America's Best Value Inn refused to honor my reservation. Despite what was said to me on the telephone (and what was included in the liner notes with Booking.com) they would not give us a room. It seems that they had rooms, just not pet friendly rooms....which if you recall, I confirmed with the front desk manager PRIOR to making the reservation. Remember, it's Labor Day weekend...motels are booked to capacity...when I reminded the front desk manager that we'd driven almost 3 hours to get there and had nowhere else to go, he said, "that's your problem." Booking.com attempted to intervene on my behalf, but were unsuccessful in swaying the motel to honor the reservation. Their only recourse: put a note in the America's Best Value Inn file about the situation and attempt to find us accommodations elsewhere. In the days since, I've filed a formal complaint with America's Best Value Inn and it's mother company, Vantage. After weeks of silence, the manager of America's Best Value Inn responded by informing me that I hadn't reserved the room with a credit card and therefore they weren't obligated to hold the room for me. Perhaps...but the room WAS reserved with a credit card via Booking.com. My complaints to America's Best Value Inn have fallen on deaf ears. I'm warning everyone, just stay away from this hell-hole!
