Complaint Review: American Home Shield - Carroll Iowa

The company who services my HVAC gas pack came out to do planned maintenance as required by American Home Shield (AHS) and found that there are cracks in the face plate that is part of the heat exchangers.

The technicians told me that I should not use the unit due to the Carbon Monoxide threat. This was Friday January 29 2010. Today is Tuesday Feb 2, 2010 and I have been without a working HVAC unit for five days. There was a snowstorm this weekend and I had to use space heaters and the electric oven to warm the house. I have 12 and 8 year old children in the house.

AHS wont authorize my maintenance company to order the $1405 part. I call the technician line 1-877-490-5690 and am told that they are waiting for my tech to call them with an explanation of the issue. They have at least twice already. The people who answer the phone at this number tell me that I shouldnt be calling the tech number and I need to call customer service at 1-800-776-4663. Customer service says they are trying to find the part. I ask, "why is the tech guys telling me that they are waiting on my maintenance company to call ?" They basically beat around the bush, "We're ordering the part sir!" 

Im not wasting any time. I will be submitting a complaint for with the NC Attorney Generals office and will seek legal counsel in the morning.

Note that I did do some research on this company and have found that there are a few contact points. Im not sure how valid this info is, but its what I can come up with on the web when I seek info. Im in the information systems field and will post what I find here for everyone to use.
merican Home Shield
P.O. Box 849
Carroll, IA 51401-9901
1-877-490-5690
1-800-776-4663

American Home Shield Corporate Headquarters of
860 Ridge Lake Blvd, Memphis, TN.
Phone: 901-537-8000

889 Ridge Lake Boulevard, Memphis TN
(901) 537-8000

American Home Shield
P.O. Box 851
Memphis, TN 38101-0851

901 U.S. 30, Carroll - (712) 792-1349

+++++++++++++++++++++++++++++++++++++++
A blurb on AHS that Ive found.  

American Home Shield has provided home warranty protection on major residential systems and appliances for over 30 years. They currently service over 1,000,000 customers in 49 states. As a subsidiary of The ServiceMaster Company, they have the investment and support needed to remain an industry leader in the years to come. ServiceMaster, the parent company to American Home Shield, is traded on the New York Stock Exchange under the ticker symbol: SVM.

Other affiliated companies to stay away from. They are basically the same company as AHS.

TruGreen TruGreen LandCare Terminix

American Home Shield ServiceMaster Clean Merry Maids

Furniture Medic AmeriSpec ServiceMaster Family of Brands

TruGreen: http://www.trugreen.com/tg/offers/contact.dsp
Terminix: http://www.terminix.com/customer/
Merry Maids: http://www.merrymaids.com/company/contactus.php
ServiceMaster Clean: http://www.servicemasterclean.com/ut/contactus.asp
Furniture Medic: http://www.furnituremedic.com/ut/contact.asp
American Home Shield: http://www.ahscustomer.com/contactUs/ContactUs.ahs
AmeriSpec: http://www.amerispec.com/






Phone


1-888-WE SERVE (1-888-937-3783).



Notice that this address is the same as list for AHS.


Mailing Address


The ServiceMaster Company


ATTN: Internet Marketing Group


860 Ridge Lake Boulevard, MS A4-4081


Memphis, Tennessee 38120

General Information

The ServiceMaster Company

860 Ridge Lake Blvd

Memphis, Tennessee 38120

Phone: (901) 597-1400

Executive Officers

George Tamke


Chairman, Board of Directors ServiceMaster Global Holdings


J. Patrick Spainhour


CEO, ServiceMaster, and CEO of ServiceMaster Global Holdings


Dan Marks


Chief Information Officer


Jim Kunihiro


Senior Vice President of Corporate Strategy and Marketing, ServiceMaster


David Martin


SVP and Corporate Controller


Steve Martin


SVP and Chief Financial Officer


Greer McMullen


SVP and General Counsel


Jed Norden


Senior Vice President, Human Resources, ServiceMaster


Mark Peterson


SVP and Corporate Treasurer


Pete Tosches


Vice President, Corporate Communications

Business Unit Leaders

Rick Ascolese - TruGreen LandCare


Thomas G. Brackett - Terminix


David C. Crawford - American Home Shield/AmeriSpec


Laura Hendricks - Merry Maids


Mike Isakson - ServiceMaster Clean/Furniture Medic


Patrick Spainhour - Interim President, TruGreen LawnCare

WOW !!!! LOOK AT THIS !!!!!

Objectives

The ServiceMaster philosophy is expressed in four objectives.

Honor God in All We Do

• Do the right thing.
  
  
  
  

  Each of us knows the difference between right and wrong. Through the choices we make every day on the job, we show a heart-felt concern for the needs and expectations of others. We do an honest day's work. We tell the truth. We obey the law. We don't cut corners, even if it puts us at a competitive disadvantage.

  
  
  
• Treat each person with dignity and respect.
  
  

  No one has to earn the right to be greeted warmly or to be listened to sincerely. We are each born with a basic dignity and we affirm that fundamental goodness in ourselves by honoring it in others. We value and recognize the contribution that each person makes to the success of our team.

  
  
  
• Respect each person's spirituality.
  
  

  We have a deep respect for the many different ways people experience the divine in their lives. We show our respect by demonstrating our willingness to accept others' belief systems as basically sincere, without compromising our own beliefs.

  
  
  
• Protect and maintain our world.
  
  

  Our world is a marvelous creation. Through our work, we enhance that beauty, and make the world a more enjoyable place for all. We use our talents and technologies in a responsible way so that future generations will have the opportunity to experience the world's beauty, too.

Excel with Customers

• Serve others as we would be served.
  
  
  
  

  We make an effort to know our customers. We greet them by name whenever we can. We show that we care about them, by doing the job right and by trying to anticipate their needs. We listen and respond to each customer as an individual.

  
  
  
• Make it easy for the customer.
  
  
  
  

  We help customers take pride, comfort and satisfaction in their homes and business properties. Thanks to the services we provide, customers know they have that much less to worry about. When they call on us, the job gets done just the way they expect.

  
  
  
• Stand behind our work.
  
  

  We are experts at what we do. We have the tools and the training to deliver on the promises we make to customers. We start each job with the desire to do it right the first time. If we fall short, we work equally hard to make it right. We always look for ways to improve our performance.

Help People Develop

• Help people to do their best every day.
  
  
  
  

  Because the work we do is important and valuable to our customers, we make sure that we are prepared to excel. We make safety a priority. We learn to use our tools and technologies as they were intended to be used. We listen to each other's suggestions about ways to improve.

  
  
  
• Build proud, dynamic teams.
  
  

  Whether we work here for a few months, or for our entire careers, we expect to growto become better people by the time we leave. We love to compete. We love to win. We count on each person to contribute to the success of the team. We don't let our teammates down.

  
  
  
• Help people reach their goals.
  
  

  No two people share the exact same goals. Therefore, we demonstrate our respect for each other by taking the time to learn each other's goals. We provide honest and constructive feedback on performance. We challenge and encourage each other. When we can, we take hurdles out of the waywhile keeping in mind the need to treat everyone fairly and consistently.

Grow Profitably

• Act as good stewards of our investors' capital.
  
  
  
  

  We are in a position of trust. Thousands of good people have put their hard-earned money in our hands, to earn a return on their investment. We keep our promises to those people, by treating their money as if it was our own. We spend and invest it wisely. We follow the spirit and the letter of the law in reporting on our financial performance. We do our jobs the best way we know how and always with the intent to make ServiceMaster a better company, one with long-term staying power.

  
  
  
• Constantly improve and innovate.
  
  
  
  

  In part, excellence means never being stagnant. We are open to new ideas. We look for chances to use new technologies and processes. We recognize and respond to society's concerns. We lead, never follow.

  
  
  
• Meet our commitments.
  
  

  When we make a promise, we expect to keep it whether it's an earnings projection, a business plan, a project roll-out, or an individual job order. Our promises provide a link of trust to our owners, to our customers and to each other. We honor and respect these people by doing everything in our power to come through for them.

Peter Tosches
901-597-8449

Gina Kamler
901-597-1380

Heather Wilson
901-597-7710

Some of this may be dated. But Im going after the new stuff.