- Report: #27815
Complaint Review: American Home Shield -
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American Home Shield
ahswarranty.com U.S.A.
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American Home Shield AHS Replaced AC with Lesser Quality Unit fraudulent ripoff business the business that doesn't give a dam carroll Iowa
We recently had a bad experience with American Home Shield with regard to replacement of an air conditioner condenser (outside portion of the air conditioning unit). We learned a few things about AHS that probably applies to all warranty companies that we would like to share:
1.Read the contract!!! And pay attention to the exclusions.they are all there.and read from THEIR perspective.just imagine that your Ebenizer Scrooge and you own AHS and you want to pay the smallest amount out to any customer.
2.These companies are in business to make a profit.this is pretty obvious.but way they do that is by betting that you end up paying them more in premiums than they will need to pay in repair and/or replacement of your appliances. Of course, your betting the other way.
3.In order for them to make this profit, they need to perform their service repair or replacement at the least possible cost. This means the low bidder repair company and the low end appliances are chosen BY THEM.you have NO voice in who performs your repairs or what brand, make, model of replacement they provide for you as long as it meets the general design specification of the original (capacity, SEER, tonnage, cu. Ft. etc). If you have top of the line Jennair cooktop, they will replace it with a name brand Sears cooktop.
4.The service repairman that comes to your house is working for AHSNOT YOU. They have very clear guidelines as to what they can and cannot do and your satisfaction is really a secondary factor.your not paying them, AHS is.as long as they make AHS happy, their happy.your happiness does not really come into the equation. Just consider this.if the service company has a bunch of complaints from customers to AHS, but AHS is making pretty good money from them (ie, low bidder for service), what is AHS's incentive to change????
5.AHS can afford to provide a bunch of service calls since you pay the bulk of the service call at $45 per call. But they take a very conservative stance on any work that takes more than an hour and replacement of any appliance and that is why the contract has so many exclusions.
If you can live with this arrangement..then it is the way to go. $450/year is not a bad cost if you end up having $2,000 worth of repairs and/or appliance replacements that may come up in the next year or two. But if you go five years and only replace a water heater which is what their betting on your probably better putting the money in the bank.
If your pretty discriminating regarding your appliances then this is not the deal for you.after several years your executive home is filled with appliances better suited for a middle income home.not trying to be s****.>
1.Read the contract!!! And pay attention to the exclusions.they are all there.and read from THEIR perspective.just imagine that your Ebenizer Scrooge and you own AHS and you want to pay the smallest amount out to any customer.
2.These companies are in business to make a profit.this is pretty obvious.but way they do that is by betting that you end up paying them more in premiums than they will need to pay in repair and/or replacement of your appliances. Of course, your betting the other way.
3.In order for them to make this profit, they need to perform their service repair or replacement at the least possible cost. This means the low bidder repair company and the low end appliances are chosen BY THEM.you have NO voice in who performs your repairs or what brand, make, model of replacement they provide for you as long as it meets the general design specification of the original (capacity, SEER, tonnage, cu. Ft. etc). If you have top of the line Jennair cooktop, they will replace it with a name brand Sears cooktop.
4.The service repairman that comes to your house is working for AHSNOT YOU. They have very clear guidelines as to what they can and cannot do and your satisfaction is really a secondary factor.your not paying them, AHS is.as long as they make AHS happy, their happy.your happiness does not really come into the equation. Just consider this.if the service company has a bunch of complaints from customers to AHS, but AHS is making pretty good money from them (ie, low bidder for service), what is AHS's incentive to change????
5.AHS can afford to provide a bunch of service calls since you pay the bulk of the service call at $45 per call. But they take a very conservative stance on any work that takes more than an hour and replacement of any appliance and that is why the contract has so many exclusions.
If you can live with this arrangement..then it is the way to go. $450/year is not a bad cost if you end up having $2,000 worth of repairs and/or appliance replacements that may come up in the next year or two. But if you go five years and only replace a water heater which is what their betting on your probably better putting the money in the bank.
If your pretty discriminating regarding your appliances then this is not the deal for you.after several years your executive home is filled with appliances better suited for a middle income home.not trying to be s****.>
