- Report: #183115
Complaint Review: American Freight - Lima Ohio
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Author Confirmed
Why?
American Freight
3555 St Johns Rd Lima, 45805 Ohio, U.S.A.
Phone:
419-221-2111
Web:
N/A
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Business Rating:
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American Frieght ripoff the old bait an switch Lima Ohio
I ordered a living room suit, end tables, coffee table, an lamps. Well the only thing that came correct is the lamps. My couch set is the wrong set an color. The tables legs no not fit. They would not do anything for me. I was told to come in an pick out another set when i did they wanted more money for the set i had orginally picked an put on layaway. I could not get my money back an had already donated my old set to charity.
At the end of the day i was forced to take a display model thay wasn't what i wanted or ordered but was the only thing i could have for my money.
Then today i called to speak with a manager an the guy answered said he was the manager named david then switched an said he was steven who i talked to yesterday. Ummmmm How can u be more then one person. He told me they had no regional manager or corporate office.
Then my husband called an talked to an old friend an got the regional managers name an number an found out the corporate office is in kentucky. Well when i talked to the regional manager i got the same run around. If anyone reads this I am takeing this all the way I have already contacted my family attorney. If anyone is interested please contact me at my email address. Lets not let this happen to anyone else.
Sylvia
Lima, Ohio
U.S.A.
At the end of the day i was forced to take a display model thay wasn't what i wanted or ordered but was the only thing i could have for my money.
Then today i called to speak with a manager an the guy answered said he was the manager named david then switched an said he was steven who i talked to yesterday. Ummmmm How can u be more then one person. He told me they had no regional manager or corporate office.
Then my husband called an talked to an old friend an got the regional managers name an number an found out the corporate office is in kentucky. Well when i talked to the regional manager i got the same run around. If anyone reads this I am takeing this all the way I have already contacted my family attorney. If anyone is interested please contact me at my email address. Lets not let this happen to anyone else.
Sylvia
Lima, Ohio
U.S.A.
4 Updates & Rebuttals
Jcmiracle9106
Tampa,Florida,
U.S.A.
werid
#2Consumer Comment
Fri, March 21, 2008
i have purchase both my bedroom set and my living room sets.. no problems to report here!! they usually tell you about giving them heads up before picking up ur furniture..
Steve
Mount Gilead,Ohio,
U.S.A.
Our corporate phone # should be posted in every store it is 1-866-884-6178
#3UPDATE Employee
Wed, January 23, 2008
Please call Susan she is terrific at helping customers, especially if they feel like they are getting a run around. Not only will you get better customer service the employees involved will recieve a warning documentation in their personel file. Although poor customer service rarely happens I have seen this company terminate employees on the spot. This company now has over 30 locations and tens of thousands of HAPPY CUSTOMERS we want to make you one of them. This is the best company I have ever worked for! I wish I was your account rep, you would be a happy American Freight customer for life.
Autumn
Crittenden,Kentucky,
U.S.A.
HELP! i hate american freight
#4Consumer Comment
Sat, October 06, 2007
I would be more than willing to go in with any and all unhappy consumers from american freight. How did you get a corporate number? According to them they don't have a corp office! Ha! Help!
L
Covington,Kentucky,
U.S.A.
American Freight
#5Consumer Comment
Wed, February 28, 2007
Yes I would like to have your e-mail address or could you just type in the corp.# for them Also check out my month with this company and I am still waiting.
