- Report: #466430
Complaint Review: American Express Gift Card - Internet
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American Express Gift Card
www.americanexpress.com Internet, U.S.A.
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American Express Gift Card Ripping off "on Hold" money Internet
on 6/29/09, I received a $100.00 American Express giftcard from family. I went to put some gasoline in my vehicle with it (in the amount of $10.00). I then went to purchase some items shortly after that, and my purchases were declined. I called the customer service number and come to find out I have a -0- balance. So I called AMEX, I was on hold for 20 minutes.. Then a rep came on (for which their english speaking was very very broken). They told me that the place where I purchased the gasoline (BJ's Wholesale Club) has placed a $100.00 hold on my gift card and that the estimated time for this transaction to clear would be 7-10 business days. Then I called BJ's Corporate and they said to me that is should be only 24 hours and that it is American Express who releases and puts the hold on the card. I then called the local BJ's in Newnan, GA and that they also confirmed that it should be only 24 hours to clear. Its been 36 hours and AMEX/BJ'S still have my money "hostage". No where on the paperwork (or the BJ'S Gas Station in Newnan, GA) state that this is a policy of theirs.
Word of Advice, Don't get AMEX Gift Cards and Don't Shop at BJ's Wholesale Club in Newnan, GA
Kissearnhardtfan
Sylvania, Georgia
U.S.A.
Word of Advice, Don't get AMEX Gift Cards and Don't Shop at BJ's Wholesale Club in Newnan, GA
Kissearnhardtfan
Sylvania, Georgia
U.S.A.
