;
  • Report:  #2217

Complaint Review: AMERICAN AIRLINES - Nationwide

Reported By:
- LAVEEN, AZ,
Submitted:
Sun, May 07, 2000
Updated:
Fri, December 23, 2005

AMERICAN AIRLINES
Nationwide, U.S.A.
Web:
N/A
Categories:
Airlines

MY 80 YR OLD MOTHER AND I PAID CASH FOR AIRLINE TICKETS IN MARCH FOR A TRIP IN JUNE. THERE WERE 3 TICKETS MY DAUGHTER, MY MOTHER AND I WAS FLYING ON MY MOM'S ADVANTAGE MILES. THE TRIP WAS TO ENGLAND ON A.A. AND THEN THEY SET IT UP FOR US TO FLY BRITISH AIRWAYS TO IRELAND AND THEN BACK TO LONDON. I CALLED 3 DAYS IN ADVANCE TO VERIFY THE TICKETS (WE HAD SEATS AND EVERYTHING AHEAD OF TIME)WE GOT TO THE AIRPORT 2 HRS IN ADVANCE ONLY TO BE TOLD WE HAD NO SEATS AND THEY WERE JUST TRYING TO GET US ON THE PLANE BECAUSE THEY CLAIMED THE TRAVEL AGENCY NEVER VERIFIED THE TICKETS AS GOOD. I FOUND OUT LATER THAT THAT WAS A LIE BECAUSE THE AIRLINES HAD SENT THE TRAVEL AGENCY A HARD COPY SAYING WE WERE ON. ANYWAY THEY DID GET US ON THE PLANE BUT INSTEAD OF US BEING TOGETHER FOR AN ENJOYABLE TRIP WE WERE SPREAD ALL OVER THE PLANE.THINGS DIDN'T GET BETTER IN LONDON, I DECIDED TO CHECK OUR TICKETS TO DUBLIN THE DAY BEFORE WE WERE GOING IN CASE THERE WAS A PROBLEM AND IT WAS A GOOD THING I DID BECAUSE THEY DIDN'T HAVE US BOOKED COMING BACK EVEN THO WE HAD TICKETS THAT SAID WE WERE.APPARENTLY WE GOT BUMPED AND DIDN'T KNOW IT SO IF WE HAD SHPOWN UP AT THE AIRPORT FOR OUR 2:00 FLIGHT WE WOULD HAVE HAD TO WAIT TIL 10:45 THAT EVENING TO LEAVE.COMING HOME WE WERE STILL NOT TOGETHER AGAIN. I COMPLAINED TO SOMEONE WHEN I GOT BACK AND SHE SAID SHE WOULD SEND US COMPENSATION TICKETS IF THAT WAS OK. I AGREED THINKING THEY WOULD BE FOR TRAVEL ANYWHERE IN THE 48 STATES. MY MOM RECEIVED THE TICKETS AND PUT THEM AWAY FOR LFOR LATER USE WITHOUT LOOKING AT THEM WHICH WAS OUR 2ND MISTAKE. WE GOT THEM OUT LAST MAY AND FOUND OUT THEY WERE FOR A $100. OFF A FLIGHT FOR 2 PEOPLE. WELL I DON'T NEED TO TELL YOU THAT I FELT REALLY RIPPED OFF BECAUSE FOR 1 THING WHEN YOU GET BUMPED FROM A FLIGHT YOU GET MORE THAN $100. AND ALL THE HELL WE WENT THRU WAITING TO SEE IF WE WERE EVEN GOING TO BEABLE TO GO ON THIS TRIP WE PAID IN FULL FOR 3 MONTHS EARLIER. WE THREW THE USELESS TICKETS AWAY AND FLEW CONTINENTAL BACK EAST LAST YEAR AND REALLY FEEL ABUSED MY A.A. FOR ALL THE CAREING THEY HAVE.THE TICKETS WERE EXPIREING ON LIKE JUNE 1 AND WE COULDN'T TAKE OUR TRIP UNTIL THE 16TH AND THEY WOULDN'T EVEN EXTEND THE TICKETS FOR ANOTHER 2 DAYS.



9 Updates & Rebuttals

Michael

Indianapolis,
Indiana,
U.S.A.
travel agents..

#2UPDATE Employee

Fri, December 23, 2005

You people are ridiculous... The airlines, boats, trains, have nothing to do with travel agents!! You....the individual pays the agent.. How do you people think they get paid??? Travel agents aren't bookies or kick-back artists.. They get paid commission from the consumer. Which would be us!!! Sincerely,


Megan

tucson,
Arizona,
U.S.A.
American Airlines

#3UPDATE EX-employee responds

Fri, December 13, 2002

Starting from the top, seats are never guaranteed. American does its best to give people traveling together seats together but they do not guarantee them. Usually when you book in advance your seats do not change but if you havent had that happen to you before you are one of the lucky ones. When you buy a airline ticket you are buying "A" seat on the plane. You are not buy seat 12a. Secondly, how did you find out that the travel agency didnt verify the tickets as good, did you ask them directly? And if you did, do you think that after the fact they are going to tell you that it was their fault? Airlines dont send anything to travel agents. Travel agents issue tickets by themselves. As far as for your return trip. Was there a schedule change involved and you travel didnt let you know? Airlines have a group of people who specifically call in advance and advise passengers of schedule changes when they happen. And what they run into a lot of times, is travel agencys not putting phone numbers in reservations, or they only put the agency number for a contact. Since you were flying on another airline for the return they could have had the schedule change in which AA would have no control over. Now about the compensation, in the state that the airlines are in did you really think that they were going to give you free tickets to anywhere in the U.S.? As far as AA not extending the validity of the coupons you are really complaining about a mistake that was made on your mothers part. And are upset because an exception wasnt made for you. Had in fact your mother looked at the coupons when she'd gotten them you would have had a year to plan for a trip and could have used them.


Megan

tucson,
Arizona,
U.S.A.
American Airlines

#4UPDATE EX-employee responds

Fri, December 13, 2002

Starting from the top, seats are never guaranteed. American does its best to give people traveling together seats together but they do not guarantee them. Usually when you book in advance your seats do not change but if you havent had that happen to you before you are one of the lucky ones. When you buy a airline ticket you are buying "A" seat on the plane. You are not buy seat 12a. Secondly, how did you find out that the travel agency didnt verify the tickets as good, did you ask them directly? And if you did, do you think that after the fact they are going to tell you that it was their fault? Airlines dont send anything to travel agents. Travel agents issue tickets by themselves. As far as for your return trip. Was there a schedule change involved and you travel didnt let you know? Airlines have a group of people who specifically call in advance and advise passengers of schedule changes when they happen. And what they run into a lot of times, is travel agencys not putting phone numbers in reservations, or they only put the agency number for a contact. Since you were flying on another airline for the return they could have had the schedule change in which AA would have no control over. Now about the compensation, in the state that the airlines are in did you really think that they were going to give you free tickets to anywhere in the U.S.? As far as AA not extending the validity of the coupons you are really complaining about a mistake that was made on your mothers part. And are upset because an exception wasnt made for you. Had in fact your mother looked at the coupons when she'd gotten them you would have had a year to plan for a trip and could have used them.


Dan

Lenexa,
Kansas,
U.S.A.
Awful Airlines (American Airlines)

#5Consumer Comment

Tue, December 10, 2002

I have to agree most Airlines today could care less about how the consumer feels or if they are satisfied with their experience as long as they buy a ticket! That is the real reason most Airlines are in financial difficulty. I fly in excess of 100,000 miles per year and there are olny a very limited number of airlines I prefer to use. American is deffinently NOT on that short list. They have a tendance to tell you what ever will get you to go away and leave them alone at that moment. In addition if you read the original post the travel agent wouldn't have have anything to do sith some of the tickets as they were from frequent flyer miles and those MUST be booked directly with the airline so let's not go blaiming some poor travel agent for something they have no control over. Ultimately DO NOT FLY AMERICAN AIRLINES.


Sarah

Boise,
Idaho,
Know your rights, know who is on your side

#6Consumer Suggestion

Thu, September 12, 2002

Mark- let's think about this-- if travel agents no longer work for the airlines because they are not paid a commission, then who do they work for? Their customers, that's who! If American Airlines Ripoff had contacted the travel agent who booked this, they would have been glad to assist them with the situation and fully explain the rights of the traveling public. Airlines, hotels, and car rental companies often take the easy way out and blame the travel agent to redirect the anger and frustration that the customer is experiencing from them to another party. Next time, call the agent who booked the tickets and they will be able to look in the history of the booking to see exactly who made the mistake and when it occurred. If tickets are booked directly with the carrier, who do you have to stand up for you? The same people who are telling you that the flight is delayed due to Air Traffic Control, when it is actually because the aircraft has been sitting in the hangar all day with a broken air conditioner and they waited until 30 minutes prior to the scheduled departure to even think about repairing it??? One more thing, American Airlines Ripoff: When asking for compensation from an airline, it is important to document absolutely everything you experienced and the name, location, and agent sine of each person you speak with. Also, you need to be very specific and tell them exactly what they need to do to make the situation right. When traveling internationally, ask for a Business Class upgrade, etc. Believe me, they are definetly not going to give it to you if you don't ask! Obviously a coupon is not an acceptable compensation for what was experienced. Return the coupon stating that and tell them what would be acceptable. They will do the right thing, but you won't get it if you don't ask.


Mark

Arlington,
Texas,
Another Whiner

#7Consumer Comment

Thu, September 05, 2002

Well it sounds like your PROBLEM was with your Travel Agent. A lot of times Travel Agents will create a RESERVATION but they wont TICKET it until you PAY in full. Also sometimes they will hold off ticketing you so they can sit on your money for awhile. Remember Airlines dont pay TRAVEL AGENTS any commision any more. Travel Agents have no incentive to do anything for you with airlines. If you have a problem with a Airline, deal with them directly. Book you tickets with them Directly, that way if there is a problem everything is with them, NO MIDDLE MAN.


Mark

Arlington,
Texas,
Another Whiner

#8Consumer Comment

Thu, September 05, 2002

Well it sounds like your PROBLEM was with your Travel Agent. A lot of times Travel Agents will create a RESERVATION but they wont TICKET it until you PAY in full. Also sometimes they will hold off ticketing you so they can sit on your money for awhile. Remember Airlines dont pay TRAVEL AGENTS any commision any more. Travel Agents have no incentive to do anything for you with airlines. If you have a problem with a Airline, deal with them directly. Book you tickets with them Directly, that way if there is a problem everything is with them, NO MIDDLE MAN.


Mark

Arlington,
Texas,
Another Whiner

#9Consumer Comment

Thu, September 05, 2002

Well it sounds like your PROBLEM was with your Travel Agent. A lot of times Travel Agents will create a RESERVATION but they wont TICKET it until you PAY in full. Also sometimes they will hold off ticketing you so they can sit on your money for awhile. Remember Airlines dont pay TRAVEL AGENTS any commision any more. Travel Agents have no incentive to do anything for you with airlines. If you have a problem with a Airline, deal with them directly. Book you tickets with them Directly, that way if there is a problem everything is with them, NO MIDDLE MAN.


james

Pittsburgh,
Pennsylvania,
RE: AMERICAN AIRLINES RIPOFF

#10Consumer Suggestion

Thu, September 05, 2002

Re-word your complaint using lower case, and somebody may actually read it. I got as far as "MY 80" before giving up. Thanks, James.

Featured Reports
Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!