- Report: #1416617
Complaint Review: Amazon.com - Seattle Washington
Reported By:
Andy -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Amazon.com
Seattle, Washington, United States
Phone:
1 (888) 280-4331
Web:
amazon.com
Categories:
Business Rating:
(0)
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Amazon.com Amazon.com, Inc Amazon.com closed account stole gift card balance Seattle Washington
Report Attachments
I have received email from Amazon stating that they "believe" that there was an unauthorized activity on account and because of that they are canceling my pending orders and blocking my account for 5 hours, however its been several days and i'm still unable to access my account.
They Indian customer service not able to unlock my account and they are suggesting to open new account despite that I have a gift card balance on account.
So I have lost my pre-paid Prime account, I did not receive refunds for canceled orders and I lost several hundred dollars in gift card balance.
Amazon.com is a big scam, they are closing accounts without owners authorization and they rip off Gift Card Balance.
If I also add the time I spent on phone spelling my address , etc to their uneducated foreign customer support, their damage to me can reach a thousand dollars.
1 Updates & Rebuttals
Chaiya
Springfield,Virginia,
United States
Unclear
#2Consumer Comment
Wed, December 13, 2017
I cannot say whether or not the email you got is legitimate. The attached image doesn't show where it came from (e.g. email address). You may try to attach another image and simply remove any portions you think is your privacy (e.g. your own email address, your name, etc.).
Anyway, speaking of what is stated in the image, it is actually an appropriate action that Amazon took in order to protect your account (if the event and the email came from legitimate source). If someone actually attempted to access your account without your consent, you would have lost more than just an account. From the email, what they wanted you to do is to "reset" your account password instead of attempt to log in. Have you done that?
Speaking of their customer service suggestion, I agree with you that their suggestion is not acceptable and irresponsible. Even though it is a kind of solution, but it is not what a customer should be doing -- having multiple accounts under one person.
In conclusion, if the email is legit, you should try to reset your account password again. You should update the report to show what is the error/respond from reseting your password.
