- Report: #1417540
Complaint Review: Amazon.com - Seattle Washington
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Author Not Confirmed
Why?
Amazon.com
P.O Box 81226 Seattle, 98108 Washington, United States
Phone:
888-280-3321
Web:
amazon.com
Categories:
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Amazon.com Delivery: Failures, Excuses and Lies Seattle Washington
I ordered and paid for an item December 12th through Amazon Prime. It was guaranteed to be delivered on December 14th. It never arrived, even though the delivery driver marked on the tracking invoice that it had been delivered to my mailbox... my mailbox that is locked and Amazon does not have access. There's the first lie.
I contacted them and put in for a replacement order, which was guaranteed to be delivered on December 16th. I left instructions - in writing - for the driver to call me upon arrival, to avoid another botched delivery. I was never called and the package never arrived. Once again, the driver marked on the tracking invoice that it had been delivered at 1:23p.m. "in a secure area." There are no secure areas and I was home at that time of this delivery that never occurred. There's the second lie.
During one of the three chats with Customer Service, an Amazon employee attempted to blame USPS for the failure. I checked the tracking # with USPS and confirmed that it was not a USPS tracking #, but, in fact, an Amazon tracking #. There's the third lie.
It has been a common theme with Amazon Customer Service and the Logistics Department for them to run through a string of excuses and deflections:
"Did you check with neighbors?" (I never authorized my package being left with total strangers)
"Did you look around your porch or the bushes thoroughly? (There is no porch and there are no bushes on the third floor)
"Did you give the correct address?"
"Is it in the office?" (The office is closed on weekends)
"Did you check the mail room and receiving department." (This is a residential building; there is no mail room or receiving department)
"Are there family members who could have received it?" (I live alone)
So, rather than actually admit that they screwed up, Amazon attempts to pawn it off to anyone else but them. On top of the excuses, deflections and outright lies, they have zero accountability for their missteps. It must be someone else's fault... right. The most they have offered are scripted apologies, but no solutions.
At this point, I still have not received the item I paid for. They have repeatedly mentioned refund, when I have repeatedly responded that I don't want a refund... I want what I paid for and what they guaranteed, which they have failed to do twice now. This is one of the worst customer experiences I have ever had, and that's saying something.
As far as I can see, Amazon will not hesitate to break agreements, displace responsibility, lie shamelessly, and fail miserably to fix their mistakes. A total disgrace.
