- Report: #1451795
Complaint Review: Amaericas Best Value Inn and Suites Foley Alabama - Foley Alabama
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Author Confirmed
Why?
Amaericas Best Value Inn and Suites Foley Alabama
1517 S McKenzie St Foley, 36535 Alabama, United States
Phone:
251-943-3297
Web:
https://www.redlion.com/foley
Categories:
Business Rating:
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Amaericas Best Value Inn and Suites, Foley Alabama Best Deal Up In Smoke Foley Alabama
Our family had saved to take a short weekend to the beach. We used Priceline to look for hotels in the Gulf Shores area nut knew we didn't have enough for the beach area so decided to look in Foley. Foley also has many attractions of it's own. We picked the Express Deal and Priceline awarded the room to Americas Best Inn and Suites. We arrived and checked in to find a smoke saturated room. I dare say the smell was not all tobacco smoke either. We had booked as a non-smoking room. We are a non-smoking family and also had a new born with us. There was other issues with the hotel as well such as 20-30 people in the back parking lot drinking and playing loud music. One man passed out in one of the hallways and a musty smell throughout. There was no toilet tissue in the room and only 2 towels. Still with all that, the smoke saturated room was the deal breaker. This room was well beyond just a smoking room. It was the most intense smoke smell I have experienced since the 80s, tobacco and other smoke. This was late at night but we went to the front desk and explained we could not stay in that room. The manager on duty said they were booked and nothing else was available. They proceeded to inform us that since we booked online, no refund would be offered. We had no option but to leave and find another room. We paid for 2 nights at Americas Best Inn and Suites that we did not stay. We had saved for some time for the trip so the loss of this money cut some of our activities short. This was almost a house payment that we paid for a room and received nothing of value for it. Both Americas Best and Priceline blame the other for the issue but they both made money and I received nothing.
