- Report: #66371
Complaint Review: Alyon Technologies - Elizabeth New Jersey
-
Author Not Confirmed
Why?
Alyon Technologies
Www.alyon.net Elizabeth, 07207 New Jersey, U.S.A.
Phone:
800-510-5639
Web:
N/A
Categories:
Business Rating:
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Alyon Technologies ripoff Elizabeth New Jersey click here for EDitor's comment; Alyon's efforts to resolve complaints and click here to read Alyon's response
I received a bill from Alyon Technologies at my address in Bakersfield addressed to Mr. and/or Ms. xxxx. Since I was not familiar with the company and had never ordered any of their products or services, I called their 800 number. He asked me to verify the last four digits of my social security number (which I did against better judgement). They still don't have my first name. The only reference on the bill that made any sense is that they had my old phone number from 6 years previous. My guess is that someone used their services using my old phone number and they have an old data base and cross referenced the number to attempt to bill me.
On my most recent correspondence to them, I noticed that there were reports from the attorney general's offices in the states of West Virginia and Georgia, so I wrote a note on the bill and informed them that I would contact the attorney general of California.
If you receive a bill from them, DON'T give them any personal information. Send a copy of the bill and a short letter to your state attorney general's office for consumer protection and send Alyon Technologies a copy of the letter you sent (with your name and personal informaton blacked out.) Hopefully, they'll go away after that. If not, at least you will have reported them to proper authorities.
Brian
Henderson, Nevada
U.S.A.
On my most recent correspondence to them, I noticed that there were reports from the attorney general's offices in the states of West Virginia and Georgia, so I wrote a note on the bill and informed them that I would contact the attorney general of California.
If you receive a bill from them, DON'T give them any personal information. Send a copy of the bill and a short letter to your state attorney general's office for consumer protection and send Alyon Technologies a copy of the letter you sent (with your name and personal informaton blacked out.) Hopefully, they'll go away after that. If not, at least you will have reported them to proper authorities.
Brian
Henderson, Nevada
U.S.A.
2 Updates & Rebuttals
Peter
Bedfprd,New Hampshire,
U.S.A.
FTC judgement allows Alyon to request personal info
#2Consumer Comment
Thu, September 04, 2003
FTC Press Release: Victims get to refunds, Alyon cannot bill you, if they violate the Judges order, contact FTC!
Click on the FTC link below.
http://www.ftc.gov/opa/2003/07/alyon1.htm
The FTC judgement allows Alyon to request personal info such as your last for digits of your social security number. Keep in mind that they can't do anything with the last four digits of your SSN.
The FTC judgement also requires Alyon to ask the user to type in their last 4 digits of their SSN when the user uses their telephone billing software to view website content.
I'm guessing this is to check if the user is a minor or not the telephone line subscriber when there is a billing dispute.
Sending a letter to the AG and not complying with information the billing entity requests to conduct a investigation is not the right thing to do.
I suggest everyone get familiar with the Telephone Disclosure and Dispute Resolution Act which DOES ALLOW companies like Alyon to ask for certain types of information so they can conduct an investigation. TDDRA *also* requires a billing entity to issue refunds to users which were in fact billed incorrectly which does sometimes happens due to outdated informations that LECs or 3rd party ANI lookup databases may have.
While I don't approve of Alyon's past aggresive actions, (Since they did violate TDDRA by not doing an investigations and going after people that were incorrectly billed.) there are lots of other telephone companies that do 900 or other pay per call type billing services and do it BY THE BOOK.
The bottom line that I want to make is that there is no reason to write a complaint to the AG when a company is simply asking for certain types of information which they are legally entitled to based on TDDRA.
From the sound of it though, it does in fact appear that you were billed incorrectly and I hope they do the right thing and give you that refund.
Here is a link to TDDRA so everyone here can learn about their rights and the responsibilities of companies doing billing for telephone related services.
http://www.ftc.gov/bcp/adcon/900rule/paypercallrule.pdf
Peter
Bedfprd,New Hampshire,
U.S.A.
FTC judgement allows Alyon to request personal info
#3Consumer Comment
Thu, September 04, 2003
FTC Press Release: Victims get to refunds, Alyon cannot bill you, if they violate the Judges order, contact FTC!
Click on the FTC link below.
http://www.ftc.gov/opa/2003/07/alyon1.htm
The FTC judgement allows Alyon to request personal info such as your last for digits of your social security number. Keep in mind that they can't do anything with the last four digits of your SSN.
The FTC judgement also requires Alyon to ask the user to type in their last 4 digits of their SSN when the user uses their telephone billing software to view website content.
I'm guessing this is to check if the user is a minor or not the telephone line subscriber when there is a billing dispute.
Sending a letter to the AG and not complying with information the billing entity requests to conduct a investigation is not the right thing to do.
I suggest everyone get familiar with the Telephone Disclosure and Dispute Resolution Act which DOES ALLOW companies like Alyon to ask for certain types of information so they can conduct an investigation. TDDRA *also* requires a billing entity to issue refunds to users which were in fact billed incorrectly which does sometimes happens due to outdated informations that LECs or 3rd party ANI lookup databases may have.
While I don't approve of Alyon's past aggresive actions, (Since they did violate TDDRA by not doing an investigations and going after people that were incorrectly billed.) there are lots of other telephone companies that do 900 or other pay per call type billing services and do it BY THE BOOK.
The bottom line that I want to make is that there is no reason to write a complaint to the AG when a company is simply asking for certain types of information which they are legally entitled to based on TDDRA.
From the sound of it though, it does in fact appear that you were billed incorrectly and I hope they do the right thing and give you that refund.
Here is a link to TDDRA so everyone here can learn about their rights and the responsibilities of companies doing billing for telephone related services.
http://www.ftc.gov/bcp/adcon/900rule/paypercallrule.pdf
