- Report: #1375968
Complaint Review: Alucia Anti-Aging Skin Cream - Monterey Park California
Reported By:
Shelli -
Los Angeles, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Alucia Anti-Aging Skin Cream
201 W Garvey Ave 102-821 Monterey Park, California, USA
Phone:
888-550-2963
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Alucia Anti-Aging Skin Cream Fake "Free Trial" Offer That Dings Your Card for $93 Monterey Park California
In February this year, I saw an ad for a Free Trial Offer for Alucia Anti-Aging Skin Care Cream on my phone (MetroZone on Metro PCS). It said for $4.99 you get a free sample of the cream. It had a video showing fantastic results. I thought, why not? And ordered it. I SHOULD have checked this company out first. If I had, I would have seen many complaints about this "Free Trial" on the Better Business Bureau website and many other forums. All have the same complaint- they present a supposely free trial offer for shipping only, then charge your card for $93 or more, and unless you stop them they will do it every month for the "subscription" you "agreed" to. All of the complaints said that the "Terms and Conditions" they supposedly agreed to never showed up on the order form or the screen and were never seen by them. As a note my receipt I got after the purchase said I was charged $4.99, with no mention of further charges to be made. The small jar when it came had no receipt - a red flag right there. When I got the charge on my card, I called the company to have the charges reversed. They were old hands at this.
The first two customer service people pretended they could not find my account, could not hear me, etc etc and then hung up on me. The third one refused to refund, and said I had agreed to the terms so would not be getting a refund. Explaining to her that I had never SEEN these terms did nothing. So I called my credit card company and they reversed the charges pending investigation. This Alucia company then sent FAKE documents to my credit card company as "proof" I had agree to the terms. These were just blank forms ( that I had never seen) with my name typed in above BY THEM. The "I agree to Terms" box was not even checked on their fake documents! And one was fro someone else's order made over a year before the order I made! Anyway since they had now presented "proof" to the company my charge reversal was then denied. Luckily I had saved all the paperwork, emails, etc and sent in a 15 page report on what they did. As I have very good credit with my credit card company I queried it again and they refunded my money, but they basically just absorbed the cost as Alucia never gave any refund. Also, the cream did not even work, my skin did not improve at all and I stopped using it after a week due to no results. My $9 skin cream I get from Target works just as well.
