Mark
Mesa,#2UPDATE Employee
Thu, December 19, 2002
They key phrase you stated is your son LOANED they phone to a person for 3 MONTHS. As with credit cards, the USER is responsible for all authorized minutes whether is it by the person on the contract or not. You never reported the phone stolen so Alltel assumed that everything was OK. They might have thought for some reason, you were going over for the month. All cell phone companies give you a minimum bucket of minutes in your contract with the max being as high as the sky. If they gave you a set max bucket of minutes, you would see ripoffs saying "I only needed to place an emergency call but I maxed out my minutes so they cut my phone off" The current system works for the majority of customers. Comparison-wise, cell phones under contract are a much better deal costing between $0.01 and $0.04 per minute as long as you don't exceed your bucket of minutes. I have an Alltel plan and the current overage rates are $0.35 per minute and $0.59 per minute for roaming. I am not saying my plan is problem-free but this original posting is not Alltel's fault. You didn't notice in months 1, 2, or 3 when your bill was higher than normal? Pre-paid phones are good when you have bad credit or you don't want to go over a set number of minutes. In exchange, the rates are much higher. Be careful with phone cards because just searching on this site will yield hundreds of bad results. If you don't want $2000 phone bills, keep better track of your cell phone. Alltel didn't give your phone to somebody, you (or a family member) did.
Jim
Jacksonville,#3Consumer Suggestion
Tue, December 17, 2002
This Rip-off Report was redacted because the individual did not provide a bona fide e-mail address and, what they did post was a REBUTTAL or a retraction to a previous written Rip-off Report. You must file this as a REBUTTAL and we will also verify your e-mail address before posting..