Michelle
Bothell,#2UPDATE EX-employee responds
Tue, May 09, 2006
I worked for cellone before we became Alltel and honestly am surprised that your account was turned off after 2 days past due date. For a long term customer such as you described the suspension date was usually somewhere around 30 days. As for authorized users the only thing you should NOT be able to do is change the password, cancel the account or change another authorized user. It should have been ok for you to change the contact information. I asked the same question you did when we merged with Alltel, customers didn't sign with Alltel they signed with Cellone, how can we hold them to a contract? Apparently in purchasing the company they purchased the rights to your contract, and they can uphold that contract and it's all legal. As for the position you are in now if you don't know you might try and find out when the end of your contract was up, your account was cancelled when the port request came in from Verizon and was processed. If you were under contract they would auto charge you the $200 per line. You might be able to work out a deal with the resolution department (cancellation dept) to see if you could buy out the rest of your contract if it was up soon. The collections will stay in house for about 90-120 days before they will be sent to a collection agency. And the company would like nothing better than to settle it without having to send it out since their profits get cut down. But if it makes you feel any better I quit soon after Alltel took over as they SAID they cared about the customer so much more than cellone did, but when it came around to compromises and working with the customer, trying to make better relations even if it meant a discount they clamped up. Any adjustments made over $30 have to get supervisor approval and they REFUSE to give any kind of courtesy credits towards customers that might have been wronged. They're very tightfisted!