Complaint Review: ALLTEL (NOW VERIZON WIRELESS - ACWORTH Georgia

ALLTEL, NOW VERIZON WIRELESS SOLD ME A SERVICE PLAN AND PHONE WITH A $25.00 DEPOSIT BACK IN NOVEMBER OF 2007 IN ABILENE TEXAS AT THEIR STORE ON CLACK ST.  WHEN I GOT HOME ABOUT 45 MILES AWAY I FOUND THE SERVICE DIDN'T WORK IN MY AREA.  THEY OF COURSE KNEW MY AREA BECAUSE THEY TOOK A FULL CREDIT APPLICATION WITH ADDRESS ETC BEFORE DOING THE DEAL.  I WAS ABLE TO GET SOMEONE FROM CUSTOMER SERVICE AT ALLTEL AND EXPLAINED THE PROBLEM.  THEY TOLD ME THAT THEY COULD FIX THE PROBLEM BY SENDING A SIGNAL DOWN THE LINE INTO MY PHONE BUT IT WOULD TAKE UP TO TWO WEEKS FOR IT TO TAKE EFFECT.  I WAITED AND AFTER TWO WEEKS NO GOOD.  I PHONE THEM BACK AND THEY TOLD ME THEY WOULD SEND ME A BOX WITH A RETURN LABEL AND CANCEL MY CONTRACT. 

AFTER 30 DAYS AND NO BOX I CALLED BACK AND WAS TOLD THEY HAD NO RECORD OF ANY OF MY CALLS AND THAT I COULD NOT CANCEL MY CONTRACT BECAUSE I HAD GONE PAST THE 15 DAY CANCELLATION PERIOD.  I TOLD THEM I HAD CALLED BUT THEY INSISTED I HADN'T AND HUNG UP ON ME.  I PUT THE PHONE INTO A BOX AND SENT IT WITH DELIVERY CONFIRMATION TO THE ADDRESS ON THE BILL.  I NEVER HEARD ANYTHING FOR ABOUT 6 MONTHS.  THEN I BEGAN TO RECEIVE SEVERAL CALLS A DAY FROM A COLLECTION AGENCY.  NO MATTER WHAT I EXPLAINED THEY PERSISTED IN AN EXTORTION ATTEMPT TO COLLECT A BOGUS DEBT.  I REFUSED TO PAY.  AFTER ABOUT A YEAR OF JUST NOW ANSWERING MY PHONE ANYMORE, THE CALLS STOPPED.  THEN ABOUT 4 MONTHS LATER THEY BEGAN CALLING AT ODD HOURS AND ON SUNDAYS ETC.  I CALLED SCOTTY FORD THE CEO OF ALLTEL AT HIS HOME ON A SUNDAY AND READ HIM THE RIOT ACT.  HE ASKED HOW I GOT HIS NUMBER.  A GOOGLE SEARCH GAVE ME THE CEO'S NAME AND ANOTHER VERIZON SEARCH GAVE ME HIS HOME PHONE NUMBER. 

THE CALLS STOPPED AGAIN THEN I HEARD VERIZON WAS BUYING ALLTEL.  AFTER A FEW MORE MONTHS I BEGAN TO RECEIVE COLLECTION NOTICES AND PHONE CALLS FROM AN AGENCY THAT HAD PURCHASED THE ACCOUNT FROM VERIZON WIRELESS.  I TOLD THEM NO WAY WOULD I PAY A CENT.  I'VE BEEN OFFERED SETTLEMENT AMOUNTS BUT I REFUSE TO PAY AND ALWAYS TELL THEM I WANT MY SECURITY DEPOSIT BACK.  I NEVER HAD A SINGLE DAYS USE OF THE SERVICE AND WANT TO LET ANYONE WHO MIGHT BE CONSIDERING VERIZON (ALLTEL) WIRELESS TO FORGET IT.  IF YOU DO HAVE SERVICE THEY WILL FIGURE SOME WAY TO RIP YOU OFF ON YOUR BILL, ETC.  I DON'T KNOW HOW THESE PEOPLE ARE ALLOWED TO CONTINUE TO EXIST ON THE SAME PLANET AS THE REST OF US.  PURE SCUM.  SLIMEY POND SCUM IS LESS SLIPPERY. 

I IMAGINE ALLTEL SOLD ANYTHING THAT EVEN LOOKED LIKE AN ACCOUNT TO VERIZON WIRELESS WHEN THE DEAL WENT THROUGH IN ORDER TO COP AS MUCH MONEY AS POSSIBLE.  IN AN IRONIC WAY I'M SORT OF GLAD VERIZON GOT SCREWED BUYING MY ACCOUNT.  THEY WILL NEVER SEE A SINGLE RED CENT.  I HAVE ALL MY RECORDS IN ORDER AND WITNESS'S AS TO THE LACK OF SERVICE HERE WHERE I LIVE IN CASE THIS EVER MAKES IT TO COURT.  I EVEN INVITED THEM TO TAKE ME TO COURT IN AN ATTEMPT TO GET THIS MATTER SETTLED. 

VERIZON SELLS SUCH ACCOUNT TO VARIOUS COLLECTORS BUT STILL MAINTAINS THE RIGHT TO COLLECT THEMSELVES.  SO IF YOU PAY A COLLECTOR YOU WILL STILL OWE VERIZON.  AS I SAID, PURE SCUM.  VERMIN, RODENTS, FILTH.  THERE CERTAINLY MUST EXIST A SPECIAL H*LL FOR THE LIKE OF VERIZON AND ALLTEL EXECS.