- Report: #1216099
Complaint Review: Allianz Global Assistance - Internet
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Author Not Confirmed
Why?
Allianz Global Assistance
Internet, USA
Phone:
866-884-3556
Web:
http://www.allianztravelinsurance.com/
Categories:
Business Rating:
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Allianz Global Assistance Redundant Information Requests Richmond Internet
I prepaid for flight insurance. I had to extend my flight by a week due to my father being hospitalized. Allianz Global Assistance requested conformation of this, which I sent them. Two weeks later they sent the following letter:
Unfortunately, some additional information is needed for us to process your claim. We are gathering that information, and if anything further is required we will contact with details. You may also view the list of required documents by clicking here.
When I clicked on their here hot key, I was sent to a very general area that has NOTHING to do with my claim. What I got was this:
Documentation Checklist
If you have already filed your claim online, we will need additional documentation to process your claim. Please see the checklist below for what may be required for your claim type(s).
- Please make copies of all your documents and receipts for your personal records.
- Reference your claim number on every piece of documentation submitted.
- Once all necessary information has been obtained, we will process your claim within seven business days.
Note: If you are filing a claim for medical reasons, you must send us a completed Physician's Statement Form(PDF). <<< (Already sent to Allianz Global Assistance upon second email received from them)
Second part of general web address letter:
If you need additional assistance, Allianz Global Assistance claim representatives are available 24 hours a day, seven days a week at 1-888-497-6992.
General Documentation
- Receipts and itemized bills for all expenses.
- Original of any refunds or expense allowances received from your tour operator, travel agency, Common Carrier, resort, property management company, or other entity.
- Copy of Resort Invoice/Vacation Rental Contract or Confirmation(if applicable)
Trip Cancellation/Interruption Claims
- Any appropriate documentation that officially explains the cause of your trip cancellation or interruption. Any explanation of diagnosis along with your original itemized bills, receipts, and proof of other insurance payments.
- Original unused tickets, copies of invoices, proof of payments, and other documents that substantiate the cost or occurrence of the trip cancellation or interruption.
- Documentation of refunds received from the travel supplier(s) and/or Common
Carrier(s). - Copy of the supplier's literature that describes penalties.
- A letter from the tour operator or an itemized bill from the travel agent stating the non-refundable amounts of the trip costs.
They are happy and quick to take your money, but make it impossible to file a claim!
