- Report: #27803
Complaint Review: All American Moving and Storage - Chatsworth California
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All American Moving and Storage
21616 Nordhoff Chatsworth, 91311 California, U.S.A.
Phone:
800-811_4622
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All American Moving and Storage ripoff lost two sofas and leave us sitting on the floor Chatsworth California *UPDATES ..they said sue them!
My shipment was picked-up on June 3rd from Chico, California and delivered on June 28th (without my matching sofa and loveseat) to Bogalusa, Louisiana by All American Moving & Storage.
The whole move was a nightmare.
1. After giving a detailed description of the items I had to move to All American Moving & Storage Rep, I was told that it would cost me 1735.00. At the time of pick-up, I was told that the actual charge would be 2598.45. BIG, BIG difference, but I had no choice by that time, I had to pay.
2. When I spoke to schedule the move, she told me that it would take one to two weeks from the time of pick-up for the delivery. It took a total of 25 days.
3. At the time of delivery, the driver of the truck refused to drive down my gravel driveway, stating his truck would get stuck. (Later my brother in-law, who has been a trucker for 20 years, told me that the driver was either lying or didn't know how to drive a 18 wheeler.) I spoke to the drivers supervisor to see what options I had, she told me that I could rent a u-haul and have the driver transfer my items to the u-haul, which would cost me over 400.00 more. She was very rude to me and told me that I had two hours to complete this move or that they would start charging me by the minute. I ended up renting a storage unit, so that they could have a close by location to drop off my items.
4. The worse thing was the fact that they lost my sofa and loveseat, I mean come on, how can someone lose two sofa's!
The employees at All AMerican Moving& Storage realized that my sofas were missing on the date of delivery, which was 6/28/02. It is now 8/23/02 and not once has anyone from this company called my home about the missing sofas. The first couple of weeks I called many times a day, but I kept getting the run-around. (example: I was told to call back in a couple of hours to speak to a supervisor, then when I called back in a hour, I was told that the supervisor just left.) When I finally talked to a Supervisor, she told me that she would check into it and call me the next day, but she never did. There were many promised call-backs, but not one took place. It is now almost three months since I have had a place to sit, and I still don't have my sofas or reimbursement for them. Please imagine not having a place to sit for your family of four plus embarrisingly your guests/visitors. This whole time we have had to sit on the floor and All American Moving & Storage is still not responding to any of my calls or letters.
I have filed a complaint with the Better Business, I am now asking for complete cost of the sofas, plus 2.90 per day from the time of delivery to the time I get reimbursed (2.90 is the average cost to rent sofas in my area). and of course for the money I paid All American Movers & Storage to move my sofa and loveseat.
Barbara
Bogalusa, Louisiana
The whole move was a nightmare.
1. After giving a detailed description of the items I had to move to All American Moving & Storage Rep, I was told that it would cost me 1735.00. At the time of pick-up, I was told that the actual charge would be 2598.45. BIG, BIG difference, but I had no choice by that time, I had to pay.
2. When I spoke to schedule the move, she told me that it would take one to two weeks from the time of pick-up for the delivery. It took a total of 25 days.
3. At the time of delivery, the driver of the truck refused to drive down my gravel driveway, stating his truck would get stuck. (Later my brother in-law, who has been a trucker for 20 years, told me that the driver was either lying or didn't know how to drive a 18 wheeler.) I spoke to the drivers supervisor to see what options I had, she told me that I could rent a u-haul and have the driver transfer my items to the u-haul, which would cost me over 400.00 more. She was very rude to me and told me that I had two hours to complete this move or that they would start charging me by the minute. I ended up renting a storage unit, so that they could have a close by location to drop off my items.
4. The worse thing was the fact that they lost my sofa and loveseat, I mean come on, how can someone lose two sofa's!
The employees at All AMerican Moving& Storage realized that my sofas were missing on the date of delivery, which was 6/28/02. It is now 8/23/02 and not once has anyone from this company called my home about the missing sofas. The first couple of weeks I called many times a day, but I kept getting the run-around. (example: I was told to call back in a couple of hours to speak to a supervisor, then when I called back in a hour, I was told that the supervisor just left.) When I finally talked to a Supervisor, she told me that she would check into it and call me the next day, but she never did. There were many promised call-backs, but not one took place. It is now almost three months since I have had a place to sit, and I still don't have my sofas or reimbursement for them. Please imagine not having a place to sit for your family of four plus embarrisingly your guests/visitors. This whole time we have had to sit on the floor and All American Moving & Storage is still not responding to any of my calls or letters.
I have filed a complaint with the Better Business, I am now asking for complete cost of the sofas, plus 2.90 per day from the time of delivery to the time I get reimbursed (2.90 is the average cost to rent sofas in my area). and of course for the money I paid All American Movers & Storage to move my sofa and loveseat.
Barbara
Bogalusa, Louisiana
3 Updates & Rebuttals
They gave me 120.00 for a bran new sofa
#20
Tue, October 22, 2002
Can you believe it, they sent me a letter stating that they would give me $120.00 for a sofa that cost over $400.00, and I just bought it before moving!!!! They state that I can take the money they are offering, or that they would close my claim and I would have to sue them. Anyone that is reading this...DO NOT USE ALL AMERICAN MOVERS AND STORAGE....AND MAKE SURE NO ONE YOU LIKE...(although you might recommend them to someone you really hate)...USES ALL AMERICAN MOVERS AND STORAGE!!!!
one sofa retrieved one still missing
#30
Tue, September 03, 2002
Well, I finally received one of my sofas. It smelled, but it was in its original shape. Now I'm asking the company for the following:
1. 394.68 (cost of still missing sofa including tax/delivery
2. 131.67 (estimated cost that I paid All American Movers and Storage to move the still missing sofa)
3. 191.40 (compensation for the time I was without both sofas, this would be the average cost to rent sofas during that time in my area)
Now, lets just see what All American Movers & Storage will do!!AND how long it will take them!!! I'll keep you posted on how this company handles my claim.
All American Movers & Storage lost two couches
#40
Wed, August 28, 2002
After all of my problems with All American Movers & Storage, after I waited "While sitting on the floor" for two months to get reimbursed for my sofas, or to just get my sofas back would be nice! I decided to file this complaint. I also filed a complaint with the Better Business Bureau. I sent All American Movers & Storage an email to explain that I was sorry it came to this and to let them know that I did file a complaint against them. After I let them know about my complaint I received a nasty email back from one of their employees!
She stated the following...this is a quote from her letter: "In your letter you state that you call and don't get a response back that is completely a lie I have spoken to you many many times and told you that we located the sofas and that the first truck that we have we will send it to you when speaking to you on the phone you were very rude after I have apologized and did all I could for you I went over and above to assist you and for that I got yelled at by you and for a half an hour you just said bad things to me."
My response to her letter:
1. She is correct, we did talk many many times on the phone. Each and everyone of those phone calls I made, NOT HER! The only reason she ever called my mom was because she didn't even have my phone number, which proves that she never once called me!
2. As for the comment about me yelling at her and saying bad things. Never did I ever yell, and never did I say bad things to her or about her. If she ever bothered to read the claim letter that I sent to her company, she would have seen that in the claim I even said nice things about her. Here is a quote from my letter to All American Movers and Storage: "A few weeks ago I finally got a hold of a responsible person,(her name). I have been calling (Her Name) daily, it seems that she has truly tried to locate my items and possibly found one, but even with all of her very appreciated help, I still do not have my sofas or money for reimbursement" Now after reading this quote from my letter to her company, can you believe she ever bothered accusing me of being mean to her!!!
3. Then she stated that they found my couch and were just waiting for a truck to drive my way. Over a month ago she told me that they located a sofa that they believed was mine, are you telling me that instead of spending some money to have it sent to me, they are going to wait for one of their trucks to come my way before they send it to me! And the whole time I have to sit on the floor! What kind of business is this!!!!
