- Report: #1474319
Complaint Review: Alarm Monitoring Services - Krikland WA
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Author Confirmed
Why?
Alarm Monitoring Services
8525 120th Ave NE Krikland, 98033-5866 WA, United States
Phone:
800-365-2527
Web:
cencominc.com, alarmbillingservices.com, alarmmonitoringservices.com
Categories:
Business Rating:
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Alarm Monitoring Services A.S. Alarm Services Cen Com Inc. Alarm Billing Services American Digital Monitoring Save on my Alarm cancel my alarm Misleading sales, overcharging for services, difficulty receiving credits and canceling services, threats in sending me to collections. Krikland WA
In October of 2017 Ben at Alarm Monitoring Services indicated he could monitor my Brinks alarm system. After I prepaid $5.95 for 12 months and $35 registration fee they would send me a free digital diverter to which I “only had to pay $18.95 for shipping and handling”.
After installation and setup, my alarm panel sent out a signal out every two days and with no response it gave me a trouble signal and beeped every couple minutes requiring me to reset my alarm system every two days. About this time, they also increased my monthly charge by $2/month for “log test”. I tried to work with their “engineering department” for about 6 months to rectify the situation but to no avail.
In October of 2018, after my one-year contract, I canceled services only to be charged the “new monthly rate” the next month because “they did not receive proper notification of cancellation” (a drawn out process of starting a submissions on a specific website, then calling a number with information about your system, then inputting a code back into the website, and finely receiving a confirmation.) After I went through this cancellation process again and receiving confirmation, I forwarded it to their billing department to confirm I would not receive any further billings. They confirmed I would not be receiving any further billings then they send me a bill for “refurbishment” of the “free” equipment I returned. When I disputed the charge, they tacked on $25 for “E-A-C-H charge back”, $25 for “our accounting department to process” and then $500 “minimum collection fee as per contract.”
This is a dishonest business!
