- Report: #1095142
Complaint Review: Alamo Car Rental1805 - Phoenix Arizona
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Author Not Confirmed
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Alamo Car Rental1805
1805 E Skyharbor Cir S Phoenix, 85034-4809 Arizona, USA
Phone:
866-300-3239
Web:
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Alamo Car Rental1805 Aalamo claims damage to car. There was no damage, The picture provided in todays mail in no way was evident when the car was turned in. I believe the company files false claims to increase their bottom line, I have contacted the Arizona State Attorney's office with my suspisions. Phoenix Arizona
This car rental company claims damage to the car I rented in Phoenix on Sept 25,2013. At the time we turned the car in,
there was no damage apparant, even though the clerk went on and on about the 'undercarrage' dragging on the ground.
No picture was provided at the time. I could not see any damage to the vehicle.
Today (10/28/2013) the mail brings a packet from Alamo, demanding almost $200.00 for the so-called damage. Included in
packet were pictures they took of the underneath of the car showing some scrapes. If they were on the car I rented, they
had to have been there when the car was rented, I did not do anything that would have caused such scrapes.
I believe the company is filing false claims to try to increase their bottom line. The car I reserved was unavailable. The
subsequent car offered had problems with check engine light and the Dodge I was finally given had the low tire pressure
warning light and sound on for much of the week I had the car, even though the tire pressure was fine.
I have contacted the Arizona State Attorney Generals office and asked them to look into this report.
I have sent a check for the amount requested, but will continue to broadcast the "wonderful cusstomer service" provided
by Alamo Car Rental.
2 Updates & Rebuttals
Joe
Venice,Florida,
Alamo Car Rental Complaint solved
#2Author of original report
Sat, November 23, 2013
Re report filed against Alamo Car Rental Oct 28th. I have received numerous contacts from various Alamo staff. They have taken my complaint seriously and have resolved the situation to my satisfaction, including refunding thepayment I made to them for the "damages" to the car. I am pleased with the company.
Alamo Rent A Car
St. Louis,Missouri,
Alamo Cares
#3UPDATE Employee
Tue, November 05, 2013
Joe, customer service and satisfaction is very important to us at Alamo. I would like to follow up with you. Please email me at [email protected] with the complete details, exact renting location, and any rental agreement numbers. Please reference #131105-001655 in the subject box. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Alamo Rent-A-Car
