- Report: #1235684
Complaint Review: alamo car rental - Internet
-
Author Confirmed
Why?
alamo car rental
alamo cae rental.com Internet, USA
Phone:
3145874395
Web:
alamo car rental
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
alamo car rental National They didn't have a vehicle in Belize Central America reserved it 2 weeks earlier.Had to rent from a local Pancho car r Belize airport Central America alamo car renta
On 3-1-15 I reserved a vehicle from Alamo Car Rental to be picked up at at Belize airport,belize,Central America When I arrived on the 11th I was told they didn't have my vehicle and had no other vehicles to rent. They suggested I rent a vehicle from a local renter,Pancho Car Renta.Pancho did a number on me charged me more for the vehicle,more for the insurance,made me sign a blank credit card slip for Damages I was responsible for the first $2000.00 in damages and could not drive on certain roads or the insurance would be canceled and I would be responsible for all damages these roads were the tourists spots This man destroyed my vacation I was afraid to drive a S100.00 stone chip might be a $500.00 charge on my credit card,what was I going to do about it,fly back to Belize and argue with him. When I got home I wrote a complaint to Alamo in Hawaii headquarters. He called me apologized and said he would pay the difference in charges and give me free rental for 3 days.I'm still waiting 5 weeks for this settlement and does not return my phone calls I guess the lack of integrity start at the top.
When I landed at the airport there were plenty off rental cars on the lot I was told my car came back that morning with a cracked windshield I did not see that either. Alamo does not a have a review site ?
1 Updates & Rebuttals
Alamo Rent A Car
St. Louis,Missouri,
USA
Alamo Rent A Car
#2UPDATE Employee
Thu, June 18, 2015
Edward, I would like to discuss this further with you. Please email us at [email protected] with your contact information, reference #150618-001677, rental/reservation number and any other details. -Tatiana
