- Report: #1157599
Complaint Review: Alamo Car Rental - Autin Texas
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Author Not Confirmed
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Alamo Car Rental
3600 Presidential Blvd #108 Autin, 78719 Texas, USA
Phone:
(888) 826-6893
Web:
www.alamo.com
Categories:
Business Rating:
(0)
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Alamo Car Rental Charged 3 times more than the reservation, and would not refund when refused Autin Texas
Reserved a car online at the beginning of June 2014 for 3 days. Reservation showed a cost of $146.00.
Arrived to pickup car. Was asked for credit card and provided it. Was handed the rental agreement and the amount I was charged was $418.00.
I was never informed the cost went up by a factor of 3.
I refused the car at that price since it was not what I reserved.
I asked for a refund, and was told it had been done and provided a receipt.
Alamo didn't refund all my money. They refunded some, but kept about $65.00.
I called them at the main 800 number, but the person that I spoke to just didn't know anything and was not trying to help me in any way. The person wouldn't even attempt to contact anyone to verify what I was telling them.
I got the phone number to the actual Alamo counter and called them. After many attempts, someone answered the phone. I was told that 'whatever I was charged' it was probably standard procedure.
I asked for a manager or owner and was told the Alamo in Austin Texas is a franchise so I had to call the 800 number.
1 Updates & Rebuttals
Alamo Rent A Car
St. Louis,Missouri,
Alamo Cares
#2UPDATE Employee
Thu, June 26, 2014
Farmerchet, customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me at [email protected] with the complete details, exact renting location, and any rental agreement numbers. Please reference #140626-002002. I look forward to hearing from you soon, thank you. Chris M, Social Media Monitor, Alamo Rent-A-Car
