- Report: #1269295
Complaint Review: Alamo Car Rental - Arlington Virginia
Reported By:
Karen -
Dallas, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Alamo Car Rental
1 Aviation Cir Arlington, 22202 Virginia, USA
Phone:
8888266893
Web:
www.alamo.com
Categories:
Business Rating:
(0)
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Alamo Car Rental Apparently owned by Enterprise preexisting damage, repair bills, fraudulent, inspection Arlington Virginia
I rented a car at Reagan International Airport and was not given an opportunity to inspect the vehicle before we left with it (in fact, was not even told I needed to do this). In fact, when we were escorted to our rental, it was already started up and in the drive ready to be driven off and the attendant said there's your car and disappeared. There was a small dent on the back left over the taillight that I noticed when we arrived at our destination two hours later. I was attending a wedding so the car stayed parked in valet the entire time we were in town, and the only reason we even rented a car was that it was cheaper than a taxi ride for 75 miles. When I returned the car, this dent was immediately pointed out and when I told them it was on the car when I picked it up, a manager came over and he and I got into a very spirited discussion about whether or not I was liable for the dent. He told me it was my responsibility to inspect the car and fill out an inventory sheet before leaving with the car. I told him I was never told I needed to do an inspection and I was never given an inspection sheet. He told me it didn't matter, that it was still on me and I couldn't prove that I didn't do it. I took pictures of the damages and since we had a flight to catch, I signed the "Incident Report" he insisted on. I later got a bill in the mail along with an itemized statement of damages which were completely blown out of proportion from the small dent above the tail light. They are now claiming I damaged the bumper and the rear quarterpanel and the pictures they sent as "evidence" are dated 3 days after I turned the car in. The Incident Report that I signed (not that it did me any good) clearly states that the only damage to the car is the dent above the tail light. My insurance company got involved and when they contacted Alamo to get copies of everything I signed and/or was given when I rented the car, was advised that Alamo does not even HAVE an Inventory/Inspection sheet! So they apparently make it a practice to send you on your way without an opportunity to look at the car first, and they aren't telling their customers to do so and they certainly are not giving customers an inspection sheet to complete. The bottom line, my insurance company and I are having to pay for this fictional damage, not because I caused it, but because we can't prove that I didn't and it's not a large enough claim to go to court over. Guess who I won't ever use again???
