- Report: #1474126
Complaint Review: Al Packer Ford Lincoln - West Palm Beach Florida
Reported By:
Red Baron F4D -
Palm Beach Gardens, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Al Packer Ford Lincoln
1530 N. Military Trail West Palm Beach, 33409 Florida, United States
Phone:
561-689-6550
Web:
alpackerlincoln.net
Categories:
Business Rating:
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Al Packer Ford Lincoln Al Packer, Inc. Al Packer Lincoln They added approximately 3% of the labor and parts charges as "Misc. Charges" to each of my invoices. West Palm Beach Florida
In addition to the exorbitant labor charge of approximately $145 per hour and the highly marked up price of parts, Al Packer Lincoln charged me an addition "Misc. Charges" of approximately 3%
of the labor and parts charges. When questioned, the Service Manager told me that this was for such things as topping of the fluids, shop rags, etc. even if none of those were used on my repairs.
On my two most recent invoices, those charges were $8.10 and $5.40 even though the work that they performed did not require adding any fluids, using shop rags, etc.
While such charges are not illegal, they certainly are unethical. Another auto dealer in Palm Beach County writes an article each week in a local newspaper about the unethical tactics of auto
dealers and auto repair shops. He said that this charge should be labeled "owner's retirement fund" instead of "miscellaneous charges." He said that the hourly rates that auto dealer repair shops
charge are high enough to pay the salaries of all of their repair people, the overhead of the business and provide a very handsome profit for the owner.
Apparently the owner of Al Packer Lincoln does not agree and feels the need to impose an additional 3% in order to line his pockets. I am certain that all of their customers don't even notice such
small extra charges. But these charges could add up to additional hundreds of thousands of dollars each year to the owner's retirement fund while ripping off the public.
And, by the way, I am an 83-year-old, partially-disabled former Marine Corps jet fighter pilot. Thank you, Al Packer Lincoln, for disrespecting elderly veterans who risked their lives in order to
give you the opportunity to rip them off.
2 Updates & Rebuttals
Richard
Palm Beach Gardens,Florida,
United States
Response to rebuttal
#2Author of original report
Sun, February 24, 2019
You are absolutely right. Thanks for your comment. The only problem is how does one find a reliable repair shop that has good mechanics and that charges fair prices?
The Dog
United StatesWhy Are You Even Going To ANY Dealer For Service?
#3Consumer Comment
Sun, February 24, 2019
The WELL KNOWN fraud and deception which runs rampant on the sales floor, including such CON-GAMES as bogus, add-on, phoney fees has now flown into the shop like raw sewage on a downhill street. When you go to any dealer for service, you open yourself up for price gouging, garbage customer service and people who claim to be mechanics but are nothing more than parts changers.
That's a FACT! Find yourself a good independent shop and go there. The prices will be much better and REAL MECHANICS will work on your car. You NEVER need to go to ANY dealer for service unless you enjoy paying thru the nose for grossly substandard service!
